Method and system for evaluating communication service customer quality of experience

A communication service and user technology, applied in the communication field, can solve problems such as large user perception errors and inability to monitor user perception, and achieve the effect of low cost and enhanced real-time performance

Inactive Publication Date: 2014-05-21
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the main purpose of the present invention is to provide a communication service user perception evaluation method and system to solve the problem of using the existing KQI / KPI-QoE quantitative relationship model to evaluate user perception. Perception, the problem of being unable to monitor user perception in real time

Method used

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  • Method and system for evaluating communication service customer quality of experience
  • Method and system for evaluating communication service customer quality of experience
  • Method and system for evaluating communication service customer quality of experience

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Experimental program
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Embodiment 1

[0103] Figure 4 It is a schematic diagram of the implementation process of an embodiment of evaluating communication service user perception in the present invention, as shown in Figure 4 shown, including:

[0104] Step 401: Create a service CEI group to be evaluated according to user application preference information;

[0105] Table 1 shows the user application preference information of the web page information browsing service, online video service and download service to be evaluated.

[0106]

[0107]

[0108] Table 1

[0109] The user's application preference information of the service to be evaluated includes the specific application of the service to be evaluated, and the quality characteristics of the user's preference for the specific application of the service to be evaluated.

[0110] For example, when creating a CEI group for the webpage information browsing service, it can be seen from Table 1 that the quality characteristics of the webpage information...

Embodiment 2

[0144] Figure 5 It is a schematic diagram of the implementation flow of another embodiment for evaluating the user perception of communication services in the present invention, as shown in Figure 5 shown, including:

[0145] Step 501: Create a service CEI group to be evaluated according to user application preference information;

[0146] Step 502: Determine the KQI associated with the created Sub-QoE indicator;

[0147] Wherein, there may be more than one KQI associated with one Sub-QoE indicator.

[0148] Step 503: Obtain the actual Sub-QoE index value and In-QoE index value of a single user of the service to be evaluated in the area to be evaluated by means of user investigation;

[0149] Step 504: Count the KQI values ​​of the services to be evaluated;

[0150] Step 505: Using the actual Sub-QoE index value, In-QoE index value, and KQI value, construct a quantitative relationship model between KQI and CEI for the area to be evaluated;

[0151] In this step, a genet...

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Abstract

The invention discloses a method for evaluating communication service customer quality of experience (QoE). The method comprises: creating a Sub-QoE index and an In-QoE index of a service to be evaluated; constructing a KQI and CEI quantitative relation model; substituting a KQI value calculated for the service to be evaluated in an area to be evaluated into the KQI and CEI quantitative relation model, and using a calculated Sub-QoE value and an In-QoE value as a customer quality of experience evaluation value. The invention also discloses a system for evaluating communication service customer quality of experience. By means of the technical scheme of the invention, problems are resolved that a large error is caused by applying a KQI/KPI- QoE quantitative relation model fitted by a fixed model equation to customer quality of experience evaluation of different areas and different people, and that incapable real-time monitoring and high cost occur to customer quality of experience acquisition just using a user survey manner.

Description

technical field [0001] The present invention relates to the field of communication technologies, in particular to a communication service user perception (QoE, Quality of Experience) evaluation method and system. Background technique [0002] With the development of communication technology, mobile communication networks can provide users with more and more mobile communication services and applications. How to evaluate and improve the user perception of mobile communication services has become the focus of attention and research of major operators around the world. [0003] At present, a fixed model equation is usually used to fit or construct a key quality indicator (KQI, KeyQuantity Indicators) / key performance indicator (KPI, Key Performance Indicators)-QoE quantity relationship model or curve, and then the statistical KQI value or KPI value is substituted into In this quantitative model, the calculated QoE is used as the evaluation result of user perception. Due to the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/5009H04L41/5067
Inventor 罗荣慧
Owner ZTE CORP
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