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IVVR service function menu generating method and device

A technology of business functions and menus, applied in the field of communication, can solve the problem of low user experience and achieve the effect of improving user experience

Active Publication Date: 2012-10-31
NANJING ZHONGXING XIN SOFTWARE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to provide a method and device for generating an IVVR service function menu, so as to solve the problem of low user experience caused by custom menus in the prior art

Method used

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  • IVVR service function menu generating method and device
  • IVVR service function menu generating method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0025] figure 1 It is a preferred structural block diagram of a device for generating an IVVR service function menu according to an embodiment of the present invention, the device includes: a receiving unit 102, a selection unit 104, and a generating unit 106 connected in sequence, wherein, in generating a self-defined IVVR service function menu In the process, the receiving unit 102 receives the selection information input by the user terminal for generating the IVVR service function menu; then, the selection unit 104 selects one or more link identifications corresponding to the selection information from the link identification library, wherein the The link identifier is used to link to a function in the IVVR service; then, the generating unit 106 uses the one or more link identifiers to generate an IVVR service function menu.

[0026] In this preferred embodiment, the custom IVVR service function menu is generated by using the link identifier selected by the user terminal, ...

Embodiment 2

[0036] figure 2 It is a preferred flowchart of a method for generating an IVVR service function menu according to an embodiment of the present invention, and the method includes:

[0037] S202, receiving selection information input by the user terminal for generating an IVVR service function menu;

[0038] S204. Select one or more link identifiers corresponding to the selection information from a link identifier library, where the link identifiers are used to link to a function in the IVVR service;

[0039] S206. Generate an IVVR service function menu by using the one or more link identifiers.

[0040] In this preferred embodiment, the custom IVVR service function menu is generated by using the link identifier selected by the user terminal, which solves the problem in the prior art that the user experience is not high due to the inability to dynamically update and customize the menu, and then achieves Dynamically update and customize menus to improve user experience.

[00...

Embodiment 3

[0048] image 3 It is another structural block diagram of an apparatus for generating an IVVR service function menu according to an embodiment of the present invention, and the apparatus includes: a user interaction module 302, a menu generation module 304 connected to the user interaction module 302, connected to the user interaction module 302 and a menu generation module 304 business database 306, and the material library 308 connected to the user interaction module 302. in:

[0049] User interaction module 302: providing an interface for user terminal login and recording user information; providing an interface for users to edit personalized menus for a certain IVVR service; providing user-selectable menu shapes and background materials; providing an interface for users to upload materials, and Business link identification, management of materials uploaded by users and business link identification, etc.; recording user information including video terminal numbers, etc. T...

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Abstract

The invention discloses an IVVR (Interactive Voice and Video Response) service function menu generating method and device. The method comprises the following steps: selection information for generating an IVVR service function menu, input by a user terminal, is received; one or more link identifiers corresponding to the selection information is (are) selected in a link identifier base, and link identifiers are used for being linked to one function of the IVVR service; and one or more link identifiers is (are) used to generate the IVVR service function menu. The invention solves the problem of low user experience in the prior art, which is caused by the reason that the menu can not be dynamically updated and user-defined, thereby taking the effects of dynamically updating and user-defining the menu and improving the user experience.

Description

technical field [0001] The present invention relates to the communication field, in particular to a method and device for generating an IVVR (Interactive Voice and Video Response, Interactive Voice and Video Response) service function menu. Background technique [0002] The telecommunications industry has entered the 3G era in an all-round way, and the "network, visualization, high-speed, and experiential" aspects of the new mobile Internet era have given rise to higher service demands from customers. The backwardness of traditional call centers in terms of technology and service mode has become a shackle that seriously affects the development of customer service. Ergonomics points out that the human auditory reception rate is only 13%, while the overall visual reception rate can reach 83%. Another test shows that there is a direct relationship between the degree of self-service of electronic channels, the rate of manual requests and IVR (Interactive Voice Response, Interac...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/50H04L29/06
CPCH04M2203/254H04M2242/08H04M3/493H04M2203/252H04M2201/50
Inventor 左熹乔旭峰万艳华
Owner NANJING ZHONGXING XIN SOFTWARE CO LTD
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