Method and system for providing client side remote service from server side

A server-side, remote service technology, applied in the field of server-side providing client-side remote services, can solve problems such as complex remote service processes, and achieve the effect of simplifying operations and facilitating problem solving

Inactive Publication Date: 2012-09-26
张春晓
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the embodiment of the present invention is to provide a method and system for the server to provide client remote services, aiming to solve the problem that the existing remote service method can only initiate service requests through computers or other terminals, and the call center and remote services are isolated from each other , the process of customers obtaining remote services is complicated

Method used

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  • Method and system for providing client side remote service from server side
  • Method and system for providing client side remote service from server side
  • Method and system for providing client side remote service from server side

Examples

Experimental program
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Effect test

Embodiment 1

[0050] figure 1 It shows the implementation flowchart of the method for the server to provide remote services to the client provided by the embodiment of the present invention, wherein the server and the client are connected through the Internet, and the server also includes a voice system connected to the public voice network, which is described in detail as follows :

[0051] In step S101, the authentication information of all clients is stored on the server side.

[0052]In the embodiment of the present invention, the authentication information of all clients is stored in the server-side database, and the authentication information includes but not limited to: ID of the client, password corresponding to the client ID, login name, real name, company name, landline Telephone number, mobile phone number, email address, fax number, MSN / QQ / Skype account number, products purchased by customers, customer service level, etc., these information are stored in the database, text in b...

Embodiment 2

[0061] Such as figure 2 Shown is provided by the embodiment of the present invention figure 1 The specific implementation flow chart of step S104 server-side remote operation is shown in detail as follows:

[0062] In step S201, the server creates a communication channel for remote operation, sends the identification information of the communication channel and the remote operation request to the client, and enters the communication channel to wait for the client to make a communication connection.

[0063] In the embodiment of the present invention, the agent ID is used as the identification information of the communication channel, and the engineer who provides the remote operation for the client is called an agent. Usually, the engineer includes more than one, that is, there are multiple agents, and different agents are assigned to these agents. ID, used to distinguish different agents. The agent initiates a request to establish a remote operation communication channel t...

Embodiment 3

[0070] Such as image 3 Shown is a structural diagram of a system in which the server provides remote services to the client provided by the embodiment of the present invention. For the convenience of description, only the parts related to the embodiment of the present invention are shown, wherein the server and the client are connected through the Internet, and the server The end also includes voice systems connected to the public voice network, including:

[0071] At least one client 11 is used to send information requesting service to the server to the server through voice communication over the public voice network, and to receive remote services from the server through the public voice network or the Internet.

[0072] The server end 12 is used to store the authentication information of all clients, receive the information that the client requests to serve the client through voice communication, identify the voice communication number of the client through the voice syste...

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PUM

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Abstract

The invention is suitable for the computer communication field, and provides a method and a system for providing client side remote service from a service side. The method comprises the following steps that: authentication information of all the client sides is stored at the server side; the user of the client side sends information for requesting for service for the client side to the server side through voice communication of a public voice network; the server side identifies the voice communication number of the client side through the voice system, inquires whether the corresponding client side is on line according to the corresponding relation between the voice communication number and the authentication information, and provides voice service for the client side; and when the client side is on line, if the voice service cannot solve the problem or the need arises, the server side actively initiates a remote connection to the client side through the Internet so as to implement the service requested by the client side. By implementation of the method and the system provided by the invention, the clients are helped to solve the problems by collaboration of the voice and the remote operation, so that a method and a system capable of reporting repair by voice and solving the problems of the client sides by remote operations are provided.

Description

technical field [0001] The invention belongs to the field of computer communication, and in particular relates to a method and a system for a server end to provide remote services to a client end. Background technique [0002] With the continuous development of digital products, it is becoming more and more difficult to realize the company's profitability only by the advantages of hardware. A good service method has also become a measure of the quality of a company. Remote support for sold products is a A service method, the remote support method in the prior art is: when a problem is found, the user initiates a service request to the server through a terminal such as a computer, the server identifies the user's identity, the server verifies the identity, and sends the remote support engineer to the client. The contact information and a unique service ID of the system; the customer contacts the engineer and submits the service ID on the client side. After the service ID is v...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04L29/08
Inventor 张春晓
Owner 张春晓
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