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Customer management system

A technology of customer management and customer information, applied in the field of customer management system, can solve problems such as lack of branch interaction and unfavorable customer management, and achieve the effect of reducing the loss of customer resources

Inactive Publication Date: 2012-07-11
XIAN ZHONGQING ELECTRONICS TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The current customer management system is mainly based on the one-step management of the headquarters, which lacks interaction with various branches, which is not conducive to customer management

Method used

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Embodiment Construction

[0014] As shown in the accompanying drawings, the present invention is a customer management system, including an information publishing system, which is used to publish relevant information of various departments; a mail system, which is used to provide e-mail exchanges between various departments; Customer information is analyzed and counted, and the various departments mentioned are the headquarters, branches, and intelligent departments of the headquarters. It also includes a centralized management system. The headquarters implements information management for each branch, or the intelligent department of the headquarters conducts information management for the business it is responsible for.

[0015] The present invention can manage customers as one of its own resources, and the headquarters and its intelligence can uniformly allocate customer resources, allowing customers to centralize management, reducing the loss of customer resources due to the loss of salespersons.

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Abstract

The invention relates to a customer management system, which comprises an information distribution system, a mail system, an information processing system and a centralized management system, wherein the information distribution system is used for distributing relevant information of each department; the mail system is used for providing email exchange among the departments; the information processing system is used for analyzing and counting customer information of each department, and the departments comprises a headquarter, branches, and an intelligent department of the headquarter; and the headquarter carries out information management on each branch, or the intelligent department of the headquarter carries out information management on the business responded by the intelligent department. The customer management system can take customers as resources to be managed, and customer resources are uniformly allocated by the headquarter and the intelligent of the headquarter, so that the customers can be centralizedly managed, and the loss of customer resources, caused by the loss of salesmen, is reduced.

Description

technical field [0001] The invention relates to a customer management system. Background technique [0002] In the traditional management philosophy and the current financial system, only plant, equipment, cash, stocks, bonds, etc. are assets. With the development of science and technology, we began to regard technology and talents as the assets of enterprises. Pay all kinds of attention to technology and talents. However, this concept of dividing assets is a closed loop rather than an open one. Whether it is the traditional theory of fixed assets and current assets, or the emerging talent and technology assets theory, it is a partial condition for an enterprise to realize its value, rather than a complete condition. The missing part is the final stage for the product to realize its value. It is also the most important stage at the same time, the leader in this stage is the customer. In the case of the transformation from a product-centered business model to a customer-c...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06H04L12/58
Inventor 韩疆延
Owner XIAN ZHONGQING ELECTRONICS TECH
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