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Acquiring method and system of queuing wait time

A technology of waiting time and acquisition method, applied in the field of control, can solve the problems of inability to provide accurate queuing time for customers, customer dissatisfaction, loss and other problems

Inactive Publication Date: 2011-07-20
SHENZHEN AOTO ELECTRONICS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The purpose of the embodiments of the present invention is to provide a method for obtaining the waiting time in line, aiming to solve the problem that customers cannot be provided with accurate waiting time in line in the prior art, resulting in dissatisfaction or loss of customers

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  • Acquiring method and system of queuing wait time
  • Acquiring method and system of queuing wait time
  • Acquiring method and system of queuing wait time

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Embodiment Construction

[0038] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0039] In the embodiment of the present invention, the average arrival rate of customers and the average service rate of the service desk are obtained; according to the average arrival rate of customers and the average service rate of the service desk, the customer state transition information is obtained, and the customer state transition information conforms to The following customer state transition equation; analyze and calculate the customer state transition equation, obtain the customer waiting time, and output and display.

[0040] What the embodiment of the present invention provides is fir...

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Abstract

The invention provides an acquiring method and system of queuing wait time, which are suitable for the technical field of control. The acquiring method of the queuing wait time comprises the following steps of: acquiring the average arrival rate of customers and the average service rate of a service desk, and respectively recording as lambda and mu; acquiring the state transition information of the customers according to the average arrival rate of the customers and the average service rate of the service desk, wherein the state transition information of the customers accords with state transition equations of the customers; analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers, and outputting and displaying. Through the embodiment of the invention, the accurate queuing wait time for the customers is acquired by acquiring the average arrival rate of the customers and the average service rate of the service desk, acquiring the state transition information of the customers, which accords with the state transition equations of the customers, according to the average arrival rate of the customers and the average service rate of the service desk, analyzing and calculating the state transition equations of the customers to acquire the wait time of the customers and outputting and displaying, and therefore, the satisfaction degree of the customers is enhanced.

Description

technical field [0001] The invention belongs to the technical field of control, and in particular relates to a method and system for acquiring queuing waiting time. Background technique [0002] The vast majority of service systems (such as banks, telecommunications, mobile or government business offices) only have limited service resources. Taking banks as an example, customers in the queue cannot get services immediately before the bank service resources are released. Usually, customers have no way of knowing how long they have to wait before getting the service. In this case, if the customer needs to wait for a long time, then the customer will definitely be dissatisfied with the bank's service or leave the queue early to give up the service, making the bank loss of customer resources. In order to eliminate customer dissatisfaction, banks can increase service resources, that is, the number of counters. However, in some off-peak periods for handling services, many bank co...

Claims

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Application Information

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IPC IPC(8): G07C11/00
Inventor 王勇肖翔王昊翔吴涵渠
Owner SHENZHEN AOTO ELECTRONICS
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