Video navigation method and video navigation system

Abstract

The invention discloses a video navigation method and a video navigation system. The method comprises the following steps that: a service terminal logs in a service information service platform to acquire service information and initiates a service calling request; the service information service platform informs a customer service terminal to process the service calling request; and the customerservice terminal processes the service calling request, receives service demand information, acquires video resources matched with the service demand information from the service information service platform, indicates the service information service platform to transmit the video resources to a service terminal, receives a service ordering request sent by the service terminal, interacts the ordered service with a service customer service telephone terminal which provides the service, informs the service terminal of the service ordering result, and informs the service information service platform to generate an order form and transmits the order form to the service terminal. The video navigation method and the video navigation system can efficiently and roundly provide service informationrequested by a user and provide services for the user, simplify the operation flow for the user, save the time and the vigor, improve the service efficiency, and reduce the service cost.

Description

technical field [0001] The invention relates to video navigation technology, in particular to a video navigation method and a video navigation system. Background technique [0002] With the development of communication technology, various services can be provided to users through various service systems. For example: the call center can provide users with voice call services; through Internet Protocol Television (hereinafter referred to as: IPTV) to transmit video and audio information services to users, so that users can watch TV interactively through the broadband network; through the customer service center Provide users with voice consultation services for a specific business; send business information to users through the message service system; provide users with various service information in the form of text or pictures through the yellow pages information service system. [0003] However, the existing business systems are all independently providing business servic...

AI Technical Summary

Problems solved by technology

[0003] However, the existing business systems are all service systems that provide business independently, and can only provide services to users independently within the scope of their respective business fields

Since there is no coordination and support among various business systems, if users need to obtain comprehensive information of a certain business, they need to search and obtain it from the corresponding business systems respectively, which is time-consuming, labor-intensive, complicated to operate, and service efficiency is extremely low; and, operation Providers need to separately build and maintain the business system that provides business information related to the same business, and the cost is relatively high

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