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Systems and methods for providing relayed language interpretation

a technology of relayed language and interpreter, applied in the field of language interpretation services, can solve the problems of difficulty in offering interpretation of two uncommon languages, interpreters that are able to interpret between two uncommon languages,

Active Publication Date: 2008-04-10
LANGUAGE LINE SERVICES
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, interpreters that are able to interpret between two uncommon languages (e.g. Polish to Arabic) are scarce, and offering interpretation of two uncommon languages has proved to be a challenge.

Method used

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  • Systems and methods for providing relayed language interpretation
  • Systems and methods for providing relayed language interpretation
  • Systems and methods for providing relayed language interpretation

Examples

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Embodiment Construction

[0019]The systems and methods disclosed herein provide over-the-phone relayed language interpretation. Conventional methods of interpretation generally involve one language pair (e.g., Spanish-English). Language pairs used in language interpretation most often include English or other European languages, because language pairs are limited by historic business demand and the number of available interpreters. The increased globalization of outsourced call centers creates a need for sustained supply of uncommon language pairs such as Korean-Polish or Japanese-Arabic for example. Because qualified interpreters for these pairs are rare, a relayed language interpretation system and method is proposed. Over-the-phone interpretation using the relay system and method as disclosed herein engages two easily available interpreters.

[0020]The first interpreter speaks a first language and a base language. The second interpreter can speak the base language and a third-party language. The first inte...

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PUM

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Abstract

Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.

Description

BACKGROUND[0001]1. Field of the Disclosure[0002]The present disclosure relates generally to offering language interpretation services. In particular, the present disclosure relates to providing a language interpretation via a relay mechanism.[0003]2. General Background[0004]Modern telecommunications systems continue to integrate the world. Multilingual communication has therefore become more prominent. Many businesses that depend on global commerce rely on live oral communication that must be conveyed to customers in different languages. In order to provide better service and improve commercial transactions with customers, many businesses utilize and subscribe to interpretation services to perform such necessary interpretation between the customer and the business. In addition, individual users may also utilize interpretation services to communicate with other individuals or business entities. However, interpreters that are able to interpret between two uncommon languages (e.g. Poli...

Claims

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Application Information

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IPC IPC(8): G06F17/00
CPCH04M3/42059H04M3/42102H04M3/51H04M2203/2061H04M7/12H04M2201/36H04M3/56
Inventor STERNS, THOMAS
Owner LANGUAGE LINE SERVICES
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