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Method of, apparatus and graphical user interface for automatic diagnostics

a technology of automatic diagnostics and graphical user interfaces, applied in the field of electronic device diagnostics, can solve the problems of high volume of such returns, difficult to follow flow charts, and insufficient detail in the terms of the number of test items available,

Inactive Publication Date: 2007-10-18
SONY CORP & SONY ELECTRONICS +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The solution provides a cost-effective and efficient diagnostic system that automates the testing process, reducing unnecessary returns and improving diagnostic accuracy, enabling users to interactively diagnose and repair defects in electronic devices.

Problems solved by technology

High volumes of such returns can obviously cost a manufacturer a significant amount of money.
Oftentimes, these flow charts are difficult to follow, imprecise and not thorough in the terms of the number of test items available.
Compounding the problem is the high turnover rate of technicians employed by the retailers of electronic devices.
Furthermore, current diagnostic systems are not automatic nor interactive.

Method used

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  • Method of, apparatus and graphical user interface for automatic diagnostics
  • Method of, apparatus and graphical user interface for automatic diagnostics

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Embodiment Construction

[0015] Embodiments of the present invention include a method of, apparatus and graphical user interface for performing automatic and interactive diagnostics and repair on an electronic device. Referring to FIG. 1, the diagnostic apparatus 100 of the preferred embodiment of the present invention is depicted. The diagnostic apparatus 100 of the preferred embodiment includes an electronic device 110 and removable memory 120. A personal digital assistant (PDA) is depicted in FIG. 1 as the electronic device 110. While a PDA is depicted here in the preferred embodiment of the present invention, alternative embodiments may utilize any electronic device 110 capable of housing removable memory 120 and supporting a graphical user interface (GUI) on a viewing screen 140. Additionally, the preferred embodiment contemplates the removable memory 120 as a Memory Stick® device such as those developed by Sony Corporation. The use of such removable memory 120 in the preferred embodiment of course dep...

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PUM

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Abstract

The present invention includes a method, apparatus and graphical user interface (GUI) that allows a simple, precise, thorough, automatic and interactive diagnostic system for electronic devices. The present invention fully automates every test item, as a memory device including the diagnostic test items is inserted into the electronic device and is configured to automatically begin the diagnostic method. The present invention allows for interactive diagnostic analysis and a user is able to automatically repair many of the defects detected by the diagnostic method.

Description

RELATED APPLICATIONS [0001] This patent application claims priority under 35 U.S.C. § 119(e) of the co-pending U.S. provisional application Ser. No. 60 / 451,234 filed on Feb. 28, 2003 and entitled “CLIE DOCTOR.” The provisional application Ser. No. 60 / 451,234 filed on Feb. 28, 2003 and entitled “CLIE DOCTOR,” is also hereby incorporated by reference. FIELD OF THE INVENTION [0002] The present invention relates to the field of electronics diagnostics. More particularly, the present invention relates to the field of hardware and software diagnostics of electronic devices such as personal digital assistants.BACKGROUND OF THE INVENTION [0003] The proliferation of electronic devices, specifically handheld electronic devices, places a new importance on thorough, precise and accurate diagnostic systems to detect hardware and software problems. Oftentimes, electronic devices that are believed to have defects are returned by retailers to manufacturer service centers at the manufacturer's expen...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): H03M13/00G06F15/02G06F9/445G06F11/22G06F11/273H02H3/05
CPCG06F11/2635
Inventor ZHENG, JIANYULIN, JAMESCHANG, MICHAELHUANG, HSIN-JUNG
Owner SONY CORP & SONY ELECTRONICS
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