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Service level contract support device

A technology for quality of service and evaluation devices, applied in special data processing applications, instruments, electrical digital data processing, etc., and can solve problems such as complex operations

Inactive Publication Date: 2006-05-31
HITACHI LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, in this way, there is a problem that when setting these thresholds, it is necessary to have professional knowledge related to the service of the evaluation target, and the operation is relatively complicated.

Method used

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Embodiment Construction

[0033] Embodiments of the present invention will be described in detail below with reference to the drawings.

[0034] figure 1 The functional structure of the service quality evaluation support apparatus which is one embodiment of this invention is shown. The SOM generation means 102 is means for generating the SOM set 104 using the service specification 100 . Wherein, the so-called SOM (Self Organizing Map, self-organizing map) refers to a known algorithm using an artificial neural network and a map generated by the algorithm. It can find out the similarity of multi-dimensional data, and at the same time map similar data to form clusters near the two-dimensional plane, which can be used for data classification (clustering) and other aspects. The service specification 100 is a specification of a facility management service to be analyzed, and is composed of building-specific information such as a work procedure specification, a work result, and a cost. The SOM set 104 is a...

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Abstract

PROBLEM TO BE SOLVED: To provide a service quality evaluation support apparatus capable of evaluating the service quality without creating an evaluation model. ŽSOLUTION: The service quality evaluation support apparatus is provided with a self-organization map (SOM) creation means for creating an SOM with respect to service specifications of facility management and an evaluation label creation means for adding a label to a cluster occurring to the SOM generated by the SOM creation means. ŽCOPYRIGHT: (C)2006,JPO&NCIPI Ž

Description

technical field [0001] The present invention relates to a service quality evaluation support device for evaluating management services of equipment, buildings, and the like. Background technique [0002] In recent years, as the operating environment of enterprises has become increasingly severe, various enterprises are reorganizing their internal structures. In order to improve business competitiveness, enterprises are moving towards concentrating operating resources on core businesses that can generate revenue, and implementing outsourcing (entrusting service businesses to external companies) for indirect businesses called non-core businesses. direction development. [0003] When outsourcing business, it is important to strengthen the management of subcontractors in order to control the quality and cost of services within an appropriate range. For this reason, especially in countries such as Europe and the United States, it is quite common to sign Service Level Agreements...

Claims

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Application Information

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IPC IPC(8): G06F19/00G06Q10/00G06Q50/00G06Q50/10G06Q50/16
Inventor 三好雅则正嶋博森实裕人斋藤洋一郎
Owner HITACHI LTD
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