Contact center for celebrity

A celebrity, purposeful technique applied in the field of changing the content of communication, which can solve problems such as hard to please

Pending Publication Date: 2022-03-01
AVAYA MANAGEMENT LP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Once a customer is connected to a live agent, it can be harder to please if the customer has endured prolonged periods of boring or unpleasant audio

Method used

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  • Contact center for celebrity
  • Contact center for celebrity
  • Contact center for celebrity

Examples

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Embodiment Construction

[0094]The ensuing description provides examples only, and is not intended to limit the scope, applicability, or configuration of the claims. Rather, the ensuing description will provide those skilled in the art with an enabling description for implementing the embodiments. It being understood that various changes may be made in the function and arrangement of elements without departing from the spirit and scope of the appended claims.

[0095] When a sub-reference designator is present in a drawing, any reference in the description that includes a numerical reference designator without an alphabetic sub-reference designator, when used in the plural, is a reference to any two reference numerals having a similar reference designator or more element references. When such a reference is made in the singular, but not identified by a sub-reference identifier, it is a reference to similarly numbered elements without limitation as to a particular one of those elements. Any express u...

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PUM

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Abstract

The invention relates to a celebrity contact center. Customers may become anorexia to interactions with agents. By providing the voice and / or image of a celebrity that masks the voice and / or image of the agent, the customer may appear to interact with a particular celebrity. As a result, customers are more likely to remain engaged and have a frontal experience. A celebrity or a particular personality of the celebrity may be selected from customer preferences and / or the purpose of the call. For example, the role of a movie star may have personality, e.g., "strict", suitable for soliciting calls (audio or audio-video), while scientists or technical innovators may be selected for technical support calls.

Description

[0001] Copyright notice [0002] A part of the disclosure content of this patent document contains material protected by copyright. The copyright owner has no objection to the reproduction by anyone of the patent document or the patent disclosure as it appears in the Patent and Trademark Office files or records, but otherwise reserves all copyright rights. technical field [0003] The present invention relates generally to systems and methods for altering the content of communications, and more particularly to providing purpose-specific presentations to users. Background technique [0004] Customers attempting to perform a task or speak with a live contact center agent may find that no live agents are currently available, or must navigate a selection process to direct calls to the appropriate agent or pool of agents. Accordingly, the customer may be presented with a generated or previously recorded verbal message, such as "Wait" or in the form of a description or prompt in...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L47/50
CPCH04L47/50G06Q30/016H04M2201/50H04M3/5166H04M3/4217G10L21/003G06N3/08H04M3/51H04N7/157G06T13/205G06T13/40H04M3/493G06T11/00G10L19/00G10L2021/0135G06N3/006G06N20/00G10L21/013
Inventor 沙米克·沙阿瓦伦丁·C·马图拉普什卡·亚什旺特·迪奥桑德什·乔普德卡尔纳文·达加
Owner AVAYA MANAGEMENT LP
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