A crm customer duplicate checking method based on voiceprint recognition and its electronic equipment

Abstract

The invention discloses an intelligent sales performance assessment method based on a CRM system, and the method comprises the steps: collecting a plurality of sales behavior data in a plurality of time periods, and the parameters of the behavior data comprising the unit price x of a product, the number s of products, the clue y of the product, and the clue conversion rate b of the product; inputting the plurality of behavior data into a CRM system to obtain final sales performance A in a plurality of time periods, the CRM system comprising: a normalization module for normalizing parameter values of the plurality of behavior data to obtain normalized values of the parameter values of the plurality of behavior data; and a performance calculation module used for calculating the normalized values of the parameter values of the behavior data through a specific gravity formula to obtain a final sales performance A.

Description

technical field [0001] The invention relates to the field of information plagiarism checking, in particular to a voiceprint recognition-based CRM customer plagiarism checking method and electronic equipment thereof. Background technique [0002] At present, the customer information of CRM (Customer Relationship Management, customer relationship management system) comes from outbound calls and smart business cards. When making phone calls on work mobile phones and voice and video customer service systems, customers who call in through smart business cards, voice and video customer service, etc. may not be authorized to view the phone number. At this time, there is no way to effectively retrieve whether the customer already exists, but the common characteristics of phone calls are There is voice interaction. [0003] Now the CRM can query whether a customer already exists, and can only effectively judge the weight through the phone number, and other attributes cannot effectiv...

AI Technical Summary

Problems solved by technology

When making phone calls on work mobile phones and voice and video customer service systems, customers who call in through smart business cards, voice and video customer service, etc. may not be authorized to view the phone number. At this time, there is no way to effectively retrieve whether the customer already exists, but the common characteristics of phone calls are voice interaction

[0003] Now CRM checks whether a customer already exists, and can only effectively judge the weight through the phone number, and other attributes cannot effectively retrieve whether the same customer exists

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