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Government affair service intelligent question-answering method and system

A technology of intelligent question answering and government affairs, applied in the direction of instruments, electronic digital data processing, semantic tool creation, etc., can solve the problems that affect the user experience of business handling, the business acceptance process is not clear, and affect the efficiency of business handling, etc.

Pending Publication Date: 2020-07-28
SHANDONG SHUNNET MEDIA CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The inventor found that at present, when people provide government consultation services, they mainly use the business acceptance window of the government service hall to realize operations such as policy inquiry, process acceptance, and evaluation feedback. It is not clear, which affects the user experience of business processing, and policy inquiries are mostly repetitive questions and answers, which affects the normal business processing efficiency

Method used

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  • Government affair service intelligent question-answering method and system
  • Government affair service intelligent question-answering method and system
  • Government affair service intelligent question-answering method and system

Examples

Experimental program
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Embodiment 1

[0028] Embodiment 1. This embodiment provides an intelligent question-and-answer method for government services;

[0029] Intelligent question-and-answer methods for government services, including:

[0030] S101: Obtain the content of the government service consulted by the user;

[0031] S102: Preprocessing the content of the government service consulted by the user;

[0032] S103: Match the preprocessed user consultation government service content with the pre-built knowledge graph, and output the matched government service content.

[0033] It should be understood that in S101, the government service content consulted by the user is acquired; the specific acquisition method may be one or more of the following methods: acquisition by voice, acquisition by video, and acquisition by text input.

[0034] It should be understood that in the S101, the content of the government service consulted by the user is acquired; the content of the government service includes but not limi...

Embodiment 2

[0074] Embodiment 2, this embodiment provides an intelligent question answering system for government services;

[0075] Intelligent question answering system for government services, including:

[0076] An acquisition module configured to: acquire government service content consulted by users;

[0077] A preprocessing module configured to: preprocess the content of government services consulted by users;

[0078] The output module is configured to: match the preprocessed user consultation government service content with the pre-built knowledge map, and output the matched government service content.

[0079] It should be noted here that the above acquisition module, preprocessing module and output module correspond to steps S101 to S103 in the first embodiment, and the examples and application scenarios implemented by the above modules and the corresponding steps are the same, but are not limited to the above embodiment a public content. It should be noted that, as a part o...

Embodiment 3

[0082] Embodiment 3. This embodiment also provides an electronic device, including a memory, a processor, and computer instructions stored in the memory and run on the processor. When the computer instructions are executed by the processor, the computer instructions in Embodiment 1 are completed. described method.

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Abstract

The invention discloses a government affair service intelligent question-answering method and system. The method comprises the following steps: obtaining government affair service content consulted bya user; preprocessing government affair service content consulted by the user; and matching the preprocessed user consultation government affair service content with a pre-constructed knowledge graph, and outputting the matched government affair service content. With the help of a knowledge graph technology, policy laws and regulations and business acceptance flows which are open to the public ingovernment affair services are learned and concluded, and a knowledge base model is established; through intelligent semantic understanding, user questions are sorted and concluded, and an existing knowledge base is configured; and by means of animation image design and dialogue questioning and answering, government affair service intelligent questioning and answering are provided for the public,an intelligent government service platform is created, and brand new feelings of 'smart government 'are brought to users.

Description

technical field [0001] The present disclosure relates to the technical field of intelligent question answering, in particular to an intelligent question answering method and system for government services. Background technique [0002] The statements in this section merely mention background art related to the present disclosure and do not necessarily constitute prior art. [0003] The inventor found that at present, when people provide government consultation services, they mainly use the business acceptance window of the government service hall to realize operations such as policy inquiry, process acceptance, and evaluation feedback. It is not clear, which affects the user experience of business processing, and policy inquiries are mostly repetitive questions and answers, which affects the normal business processing efficiency. Contents of the invention [0004] In order to solve the deficiencies of the prior art, the present disclosure provides an intelligent question ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36G06Q50/26
CPCG06Q50/26G06F16/3329G06F16/367
Inventor 许海振韩强梁成福张子扬李滨杨金增郜键
Owner SHANDONG SHUNNET MEDIA CO LTD
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