Server fault processing method and device, readable storage medium and BMC

Abstract

The invention discloses a server fault processing method. Fault debugging is started within a preset time length after a server has a fault, and debug information of a plurality of components in the server is automatically captured after starting, so that manpower, material resources and time consumed by assigning customer service personnel to call on site by a server manufacturer after the faultoccurs are avoided; besides, as the time between the server fault and debug information capture is greatly shortened, the captured data can reflect the real-time state of the server fault, accurate fault analysis and positioning can be realized by performing server fault analysis according to the fault positioning original data, and the server fault processing effect is improved; and when the fault debugging is closed, that is, the captured fault positioning original data is sufficient to perform server fault analysis and positioning, server debug information capture is stopped. The inventionfurther discloses a server fault processing device, a readable storage medium and a BMC, which have the above beneficial effects.

Description

Technical field [0001] The present invention relates to the field of server management, and in particular to a server failure processing method, a device-readable storage medium and a BMC. Background technique [0002] With the growth of business needs such as big data and cloud services, the demand for servers from major operators and many Internet companies has increased year after year to meet the market's more and broader server quality requirements. [0003] With the in-depth construction of various modules of the server, the management function of the server baseboard management controller (BMC) is developing in a more detailed and comprehensive direction. Usually BMC manages and monitors the status of each component on the server. When a fault occurs, the BMC sends an alarm to the local and syslog server, and then the maintenance staff transmits the corresponding alarm information to each server manufacturer for maintenance of related equipment. However, limited alarm infor...

AI Technical Summary

Problems solved by technology

However, limited alarm information cannot help manufacturers quickly and effectively locate the cause of server failures. Most of the time, manufacturers need to assign customer service personnel to the site to capture server failure information and other operating status for analysis and resolution.

Since the operation of customer servers generally requires various approvals, and the troubleshooting process often requires disconnection with other devices to affect the normal business of customers, and the need to insert each server to run nodes to obtain data, this process is very cumbersome and inefficient; Moreover, it takes a long time from the occurrence of the fault to the actual repair of the fault by the customer service personnel of the manufacturer. For occasional probabilistic faults, the information is even more difficult to reproduce and solve. It is not conducive to timely collection of server information at the fault site, and it is difficult to conduct a comprehensive analysis of the fault. , affecting the troubleshooting process and user experience

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