Management method of intelligent interaction process and multi-round conversation method and device

Abstract

The embodiment of the invention provides an intelligent interaction process management method, a multi-round dialogue method and a multi-round dialogue device. Specifically, a multi-round dialogue process comprising at least one node is created, and trigger conditions, reply contents and subsequent actions of the node are set. Flexible triggering conditions are set for the multi-round dialogue process, so that dialogue requirements of different forms are met; By setting reply contents of the nodes, conversation logic can be connected and the user is guided to continue to converse contents, sothat the conversation contents are carried out towards the direction of solving the service problem; By setting the subsequent actions of the nodes, the multi-round conversation process has the capability of flexibly jumping to the nodes according to the conversation content of the user and the decision-making capability of guiding the conversation to enter other multi-round conversation processes. In conclusion, according to the technical scheme provided by the embodiment of the invention, multiple rounds of conversations are managed from multiple angles, the conversation sequence is strictlydefined, the guidance on the conversation content of the user is realized, and the decision management capability of flexibly responding to a complex conversation form is achieved.

Description

[0001] This application claims the priority of the Chinese patent application submitted to the China Patent Office on June 5, 2018, with the application number 201810569741.X, and the title of the invention is "management method for intelligent robot interaction process, multi-round dialogue method and device". The entire contents are incorporated by reference in this application. technical field [0002] The present application relates to the technical field of natural language processing, and in particular to a management method for an intelligent interaction process, a multi-round dialogue method and a device. Background technique [0003] Driven by today's hot big data and artificial intelligence technology, dialogue robots based on big data, machine learning and other technologies continue to emerge. The chatbot can generate corresponding responses based on the chat content entered by the user. In addition to dialogue robots used for daily chatting, more and more busin...

AI Technical Summary

Problems solved by technology

[0005] However, in the prior art, the method of managing multiple rounds of dialogue only from a single point of view such as understanding user intentions does not take into account the complex dialogue forms faced by dialogue robots in an open context, and does not have the decision-making management ability to flexibly deal with complex dialogue forms

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