Emergency repair method and device for power supply repair report

A technology of electric meters and power points, which is applied in the field of electric power systems, can solve the problems of low repair efficiency and achieve the effects of improving processing speed, improving repair efficiency, and avoiding information redundancy

Inactive Publication Date: 2021-08-10
邢永
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The invention provides a repair method and device for power supply report repair, which are used to solve the defect of low repair efficiency of existing electric power problems

Method used

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  • Emergency repair method and device for power supply repair report
  • Emergency repair method and device for power supply repair report
  • Emergency repair method and device for power supply repair report

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Embodiment Construction

[0040] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0041] An embodiment of the present invention provides a repair method for power supply report repair, which is used to improve the repair efficiency when a power failure occurs. See figure 1 As shown, the method includes:

[0042] Step 101: Obtain user repair information, which includes one or more of user address, user meter number, user mobile phone number, and user ID card.

[0043]In the embodiment of the present invention, when a user has a fault in the process of using electricity, the fault information can be reported, that is, the system can determine the repair information of the user after obtaining the information reported by the user. Specifically, aft...

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Abstract

The invention provides a repair method and device for power supply report repair, wherein the method includes: obtaining user repair report information, the user repair report information includes user address, user meter number, user mobile phone number, and user ID card; determining based on a preset database A set of fault problems related to user repair information. The database stores the power consumption status information collected by different meters in a hierarchical manner; according to the fault problem set, the fault information matching the user repair information is determined. The fault information includes information for displaying power consumption status The 3D area graphics and the fault problems that match the user repair information, and send the user repair information to the corresponding emergency repair department according to the classification of the fault problems. This method can specifically determine the user's fault problem, making the determined fault problem more accurate and comprehensive, and can determine the cause of the fault problem more accurately, which is convenient for the emergency repair department to quickly and accurately implement the emergency repair, and improves the emergency repair efficiency.

Description

technical field [0001] The invention relates to the technical field of power systems, in particular to a repair method and device for power supply call repair. Background technique [0002] With the acceleration of the pace of life and the continuous improvement of the quality of electricity demand by residents, the requirements for the service and repair time of the power sector are becoming more and more stringent. Although the households, floors, building doors and building numbers where the smart meters are installed, and the community where they are located, a database has been established based on the information collected by the smart meters, but the current repair system does not make effective use of the database. When users need to report for electric power repair, they can call the electric power service hotline (such as 95598) and feed back the problem to the customer service center. The customer service center records the customer problem and forwards the custom...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q50/06G06Q10/00
CPCG06Q10/20G06Q50/06
Inventor 邢永
Owner 邢永
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