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Method and system for predicting room service defects of overseas hotels on ota platform

A prediction method and room type technology, which is applied in forecasting, data processing applications, sales/lease transactions, etc., can solve the problems of not covering the room types of overseas hotels well, and achieve the effect of improving user experience, reducing service defects, and efficient intervention

Active Publication Date: 2021-06-11
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defects existing in the prior art that manual outbound rounds or manual inspection methods cannot well cover all overseas hotel room types that may have service defects, and the purpose is to provide an OTA Method and system for predicting room type service defects in overseas hotels on the platform

Method used

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  • Method and system for predicting room service defects of overseas hotels on ota platform
  • Method and system for predicting room service defects of overseas hotels on ota platform
  • Method and system for predicting room service defects of overseas hotels on ota platform

Examples

Experimental program
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Effect test

Embodiment 1

[0057] Such as figure 1 As shown, it is a flow chart of the method for predicting room type service defects of overseas hotels on the OTA platform in this embodiment.

[0058] The method for predicting service defects of overseas hotel rooms on the OTA platform of this embodiment includes:

[0059] S101. Predict user information before the user places an order;

[0060] Wherein, the user information includes overseas hotel room type information and check-in date information selected by the user;

[0061] S102. According to the user information, obtain the order history information corresponding to the user information, the same check-in date history information, the supplier channel history information and the basic attribute information of the room type;

[0062] Wherein, the order history information includes the order number information of the overseas hotel room type selected by the user that has a service defect within the set number of days before the order date;

[0...

Embodiment 2

[0093] Such as figure 2 As shown, the present invention also provides a prediction system for room type service defects of overseas hotels on the OTA platform.

[0094]The prediction system includes a first acquisition unit 1 , a second acquisition unit 2 , a model building unit 3 , a prediction unit 4 and a processing unit 5 .

[0095] The first acquisition unit 1 is used to predict user information before the user places an order; the user information includes overseas hotel room type information and check-in date information selected by the user;

[0096] The second acquisition unit is used to acquire order history information corresponding to the user information, same check-in date history information, supplier channel history information and basic attribute information of the room type according to the user information;

[0097] Wherein, the order history information includes the order number information of the overseas hotel room type selected by the user that has a s...

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Abstract

The invention discloses a method and system for predicting service defects of overseas hotel rooms on an OTA platform. The prediction method includes: predicting user information before the user places an order; information, supplier channel history information, and basic attribute information of room types; the obtained information is processed separately through the XGBoost algorithm, and a service defect probability prediction model for overseas hotel room types is established to predict the service defect probability of the overseas hotel room type selected by the user. Then adopt corresponding intervention strategies for overseas hotel room types. The purpose of the present invention is to provide a service defect probability prediction model for overseas hotel room types to predict the service defect probability of overseas hotel room types selected by users, so as to adopt corresponding intervention strategies to achieve intervention in overseas hotel room types, reduce service defects, and improve user quality. Experience and enhance brand image.

Description

technical field [0001] The invention relates to the field of marketing technology, in particular to a method and system for predicting room type service defects of overseas hotels on an OTA platform. Background technique [0002] At present, there are few intervention methods for service defects in overseas hotel room types, mainly manual outbound inspections and manual inspections for hotels with high frequency of room type service defects in history. However, due to OTA (Online Travel Agent, online travel agency) orders are large, and the rules of manual inspection are relatively simple, it cannot cover all room types that may have service defects. In addition, because the number of days in advance for overseas orders is generally longer, the check-in days covered by manual outbound rounds are shorter, so there is limited intervention in room types that may have service defects. Contents of the invention [0003] The technical problem to be solved by the present inventi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/04G06Q30/06G06Q50/12
CPCG06Q10/04G06Q30/0635G06Q50/12
Inventor 黎建辉张倩倩赵华熊斌
Owner CTRIP COMP TECH SHANGHAI
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