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Visualization fault processing method and visualization fault processing device

A fault handling method and technology of a processing device, applied in data processing applications, office automation, instruments, etc., can solve problems such as poor customer experience and low emergency repair efficiency, so as to improve service levels, improve emergency repair efficiency, and solve problems with low emergency repair efficiency. Effect

Inactive Publication Date: 2017-06-09
STATE GRID BEIJING ELECTRIC POWER +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] Embodiments of the present invention provide a visual fault handling method and device to at least solve the technical problems of low repair efficiency and poor customer experience existing in the repair work process of existing power supply faults

Method used

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  • Visualization fault processing method and visualization fault processing device
  • Visualization fault processing method and visualization fault processing device

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Embodiment 1

[0040] According to an embodiment of the present invention, a method embodiment of a visual fault handling method is provided. It should be noted that the steps shown in the flow chart of the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, and , although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0041] figure 1 It is a visual fault handling method according to an embodiment of the present invention. In order to understand the present invention more clearly, the visual fault processing method according to the embodiment of the present invention will be specifically described below in conjunction with the specific example of applying the visual fault processing method of the present invention to, for example, the emergency repair monitoring command management system of a certain power supply compa...

Embodiment 2

[0071] According to an embodiment of the present invention, a device embodiment of a visualized fault processing device is provided.

[0072] Figure 9 is a schematic diagram of a visual fault processing device according to an embodiment of the present invention, such as Figure 9 As shown, the device includes:

[0073] The receiving unit 902 is configured to receive a fault report request sent by a client.

[0074] Specifically, the client may be a mobile terminal such as a phone or a mobile phone APP. Such as figure 2 As shown in , when a user finds a power failure, he can send a repair request to the State Grid Customer Service Center through a mobile terminal such as a telephone or a handheld power APP. Repair information such as name and user contact information.

[0075] The repair work order is issued by the State Grid Customer Service Center to the Beijing Customer Service Center, and the Beijing Customer Service Center is directly dispatched to the local power s...

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Abstract

The invention discloses a visualization fault processing method and a visualization fault processing device. The visualization fault processing method comprises steps that a second client is used to receive a fault repairing request transmitted by a first client; the second client is used to determine the fault repairing request, and is used to determine information related to rush-repair of fault repairing information in the fault requiring request, and after the fault repairing request is determined by the second client, the first client is used to display the information related to the rush-repair; after confirmation information of fault repairing is received by the second client, a fault processing result is returned by the first client, and the first client is used to analyze the fault processing result, and a fault processing evaluation result is acquired. Technical problems of conventional power supply fault repairing working processes such as low rush-repair efficiency and poor customer experience are solved.

Description

technical field [0001] The present invention relates to the field of electric power services, in particular to a visual fault processing method and device. Background technique [0002] In the process of traditional 95598 fault reporting and repairing, there are many process nodes, long chains and low repair efficiency. Customers don't know the specific location of the repair personnel, when they will arrive at the scene, and personnel information. After calling for repairs, customers can only wait anxiously in the dark, which is far from meeting the requirements of modern customers for high-quality power services. At the same time, problems such as the specific situation of customer failures, how to reach the emergency repair point as soon as possible, and how to quickly report the progress of emergency repairs have always plagued the emergency repair personnel. [0003] At present, the traditional electric power repair service mainly has the following problems: [0004] ...

Claims

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Application Information

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IPC IPC(8): G06Q10/10G06Q50/06
Inventor 王加乐李建马小亮阎洁范博杰
Owner STATE GRID BEIJING ELECTRIC POWER
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