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Method of detecting wide area network interface of gateway device and gateway device

A technology of wide area network interface and gateway device, applied in the field of detecting the wide area network interface of gateway device, can solve the problems of low efficiency, time-consuming, single detection method, etc., and achieve the effect of rapid positioning, short time and high efficiency

Active Publication Date: 2016-08-24
天翼安全科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Usually the gateway device will provide a simple detection of the WAN interface, such as whether the network cable is plugged in. The detection method provided is relatively simple. When a fault occurs, it cannot help the user to solve the problem.
Therefore, when the WAN interface fails, the user usually does not know how to deal with the relevant problem. They will seek help from the customer service of the operator or the gateway equipment manufacturer, and the customer service needs to guide the user to perform corresponding operations by phone, or provide maintenance by a special person, which greatly increases the Increased the workload of customer service and staff, time-consuming, low efficiency, and poor user experience

Method used

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  • Method of detecting wide area network interface of gateway device and gateway device
  • Method of detecting wide area network interface of gateway device and gateway device

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Embodiment Construction

[0045] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0046] It should be noted that, in the case of no conflict, the embodiments of the present invention and the features in the embodiments can be combined with each other.

[0047] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments, but not as a limitation of the present invention.

[0048] Such as figure 1 As shown, a method for detecting a wide area network interface of a gateway device, whi...

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Abstract

The invention discloses a method of detecting a wide area network interface of a gateway device and a gateway device. The method is characterized in that whether a network cable connected with a wide area network interface is connected can be determined, and then whether the access to the external network is available can be determined; when the access to the external network is not available, the connecting way of the user configuration can be determined; according to different configuration ways, the related problems and the corresponding solutions can be provided under the condition of different configuration ways, and then the problem of the inability of the user of surfing the Internet by using the wireless WAN interface can be solved.

Description

technical field [0001] The invention relates to the field of data communication, in particular to a method for detecting a wide area network (Wide Area Network, WAN) interface of a gateway device and the gateway device. Background technique [0002] At present, all existing gateway devices are connected to broadband through a wired WAN interface. Usually, the gateway device will provide a simple detection of the WAN interface, such as whether the network cable is plugged in, and the detection method provided is relatively simple. When a fault occurs, it cannot help users solve the problem. Therefore, when the WAN interface fails, the user usually does not know how to deal with the relevant problem. They will seek help from the customer service of the operator or the gateway equipment manufacturer, and the customer service needs to guide the user to perform corresponding operations by phone, or provide maintenance by a special person, which greatly increases the Increased th...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L12/66
Inventor 孙德亮
Owner 天翼安全科技有限公司
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