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Method and device for evaluating mobile data service quality oriented to user experience

A mobile data and service quality technology, applied in electrical components, wireless communication, etc., can solve the problems of disconnected evaluation and optimization, unable to reflect the real feeling of mobile data services, etc., to ensure the effect of validity and accuracy

Active Publication Date: 2015-11-11
WUHAN HONGXIN TECH DEV CO LTD
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Problems solved by technology

[0002] The current 3G / LTE mobile network has full coverage and can provide a peak rate of 100Mbit / s downlink and 50Mbit / s uplink. Various data services are becoming more and more abundant, and the number of users and traffic of mobile Internet data services are also explosively increasing. However, the evaluation of network performance by major operators is still based on network element-based key performance indicators (KPI, KeyPerformanceIndicator), which cannot reflect the real feelings of actual users when using mobile data services. The user experience of using services is disconnected from the evaluation and optimization of network performance

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  • Method and device for evaluating mobile data service quality oriented to user experience
  • Method and device for evaluating mobile data service quality oriented to user experience
  • Method and device for evaluating mobile data service quality oriented to user experience

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Embodiment 1

[0046] figure 1 It is a flow chart of a user experience-oriented mobile data service quality evaluation method provided by a specific embodiment of the present invention. like figure 1 As shown, a kind of user experience-oriented mobile data service quality evaluation method described in the present invention comprises:

[0047] S1. Acquiring measured values ​​of key quality indicators of mobile data services;

[0048] S2. According to the obtained measured value, map it to a user perception score through dimensionless and analytic hierarchy process, and obtain a user experience score result;

[0049] S3. Map the measured value of the key quality indicator of the mobile data service to the key performance indicator of the network to analyze and locate network faults that affect user perception, and improve user perception by eliminating network performance problems.

[0050] The technical solution described in the present invention aims at the main data services of the curr...

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Abstract

The invention discloses a method and device for evaluating mobile data service quality oriented to user experience and belongs to the field of mobile wireless network performance evaluation. In view of eight current main mobile data services of the mobile Internet, a key quality indicator system for both subjective quantitative evaluation and objective quantitative evaluation is provided. The measured value of the key quality indicator system may perform objective quantitative evaluation on user subjective service experience by means of a nondimensionalized and analytic hierarchy process and can be mapped to a network performance indicator to be used for analyzing and positioning a network fault influencing user awareness and improving the user awareness by eliminating network performance problems. The method and the device solve a problem that a network key performance indicator based on network elements, which is still mainly taken by network operators, for evaluating the network performance, cannot reflect the real feeling of a user using mobile data service so as to cause disjunction between the service using experience of the user and network performance evaluation optimization.

Description

technical field [0001] The invention relates to the technical field of mobile wireless network performance evaluation, in particular to a user experience-oriented mobile data service quality evaluation method and device. Background technique [0002] The current 3G / LTE mobile network has full coverage and can provide a peak rate of 100Mbit / s downlink and 50Mbit / s uplink. Various data services are becoming more and more abundant, and the number of users and traffic of mobile Internet data services are also explosively increasing. However, the evaluation of network performance by major operators is still based on network element-based key performance indicators (KPI, KeyPerformanceIndicator), which cannot reflect the real feelings of actual users when using mobile data services. As a result, the user's service experience is disconnected from the evaluation and optimization of network performance. Contents of the invention [0003] The purpose of the present invention is to ...

Claims

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Application Information

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IPC IPC(8): H04W24/04
CPCH04W24/04
Inventor 魏凌云李磊肖伟明余道敏
Owner WUHAN HONGXIN TECH DEV CO LTD
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