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Expressway operation comprehensive service quality real-time assessment method

A technology for expressways and comprehensive services, which is applied in the field of traffic management and can solve problems such as the inability to evaluate the comprehensive service quality of expressway operations.

Active Publication Date: 2014-07-23
SOUTH CHINA UNIV OF TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Only for expressway safety service, not for expressway operation comprehensive service, it is impossible to evaluate the quality of expressway operation comprehensive service

Method used

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  • Expressway operation comprehensive service quality real-time assessment method
  • Expressway operation comprehensive service quality real-time assessment method
  • Expressway operation comprehensive service quality real-time assessment method

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Experimental program
Comparison scheme
Effect test

Embodiment

[0103] In this embodiment, the test and evaluation of the Guangzhou-Shenzhen expressway section are carried out.

[0104] Calculate the index value according to the calculation formula and observation data, obtain the value of each objective index, and set the index scoring standard according to the actual sample statistical distribution. The subjective index directly uses the index value as the score, and the index value and statistical distribution scoring standard are shown in the following table:

[0105]

[0106]

[0107] According to the above standards, the score vectors of indicators U1~U7 are U1={2,5,3.73}; U2={3,4,4.35}; U3={2,3,2,3.51}; U4={ 4,5,3.49};U5={3,3,3.60};U6={4,2,3.49};U7={4,4,3.64,3.68}.

[0108] Then construct the judgment matrix, judgment matrix A1~A7, which are used to judge the relative importance of the objective index and subjective index of each aspect to the index U1~U7 respectively,

[0109] Judgment Matrix A1

[0110] A1

U11...

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Abstract

The invention discloses an expressway operation comprehensive service quality real-time assessment method. The method includes the following steps that an expressway operation comprehensive service quality real-time assessment index system is constructed; real-time expressway traffic data are obtained through an expressway real-time traffic information database; all assessment index values in the assessment index system are calculated, and the grade of expressway operation comprehensive service quality is determined according to practical conditions; judgment matrixes are constructed, and weight values of all the judgment matrixes are calculated; an expressway operation comprehensive service quality real-time assessment result is further obtained according to all the assessment index values and the weight values of the assessment index values. According to the expressway operation comprehensive service quality real-time assessment method, the expressway operation comprehensive service quality conditions are analyzed and assessed in real time, and accordingly, timely targeted improvement is performed in time.

Description

technical field [0001] The invention relates to the field of traffic management, in particular to a real-time evaluation method for expressway operation comprehensive service quality. Background technique [0002] Expressway operation comprehensive service refers to the sum of various services provided by expressway operating enterprises to drivers, passengers and other users of expressways during the process of operation and management. [0003] The comprehensive service quality of expressway operation is the comprehensive performance of the expressway service level. Scientific and reasonable real-time evaluation of it is very important for the expressway management department to understand the operation status in a timely manner, improve the comprehensive service quality of expressway operation, and improve user satisfaction. However, at present, there is a lack of corresponding systems and methods for scientific, quantitative and systematic real-time evaluation of the com...

Claims

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Application Information

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IPC IPC(8): G06F19/00
Inventor 黄玲温惠英
Owner SOUTH CHINA UNIV OF TECH
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