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Question and answer interaction method and system of electronic commerce transaction platform

A trading platform and e-commerce technology, applied in the field of Internet applications, can solve problems such as low ease of use, and achieve the effect of improving ease of use and reducing the probability of resorting to manual customer service.

Inactive Publication Date: 2014-06-25
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] Based on this, it is necessary to provide a question-and-answer interactive method in the e-commerce trading platform that can improve the usability of the traditional question-answering system.

Method used

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  • Question and answer interaction method and system of electronic commerce transaction platform
  • Question and answer interaction method and system of electronic commerce transaction platform
  • Question and answer interaction method and system of electronic commerce transaction platform

Examples

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Embodiment Construction

[0031] Such as figure 1 As shown, in one embodiment, a question-and-answer interaction method in an e-commerce transaction platform includes the following steps:

[0032] In step S110, the query information input through the interactive component of the e-commerce transaction platform is obtained, and a corresponding character string is obtained according to the query information.

[0033] In this embodiment, an interactive component is set in the e-commerce transaction platform for users to input query information. For example, the interactive component can be a text input box or a voice input component. In addition, it can also be a handwriting input component. Correspondingly, the form corresponding to the query information input by the user through the interactive component of the e-commerce trading platform can be text, voice or various handwriting input tracks, and then the input query information can be processed to obtain the corresponding query information. string. ...

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Abstract

The invention provides a question and answer interaction method and system of an electronic commerce transaction platform. The method includes: acquiring inquiry information input through the interaction component of the electronic commerce transaction platform, and obtaining corresponding character strings according to the inquiry information; matching the character strings with a keyword set to obtain the keywords contained in the character strings; searching in a question set according to the keywords to obtain questions corresponding to the keywords; acquiring corresponding reply information according to the questions and displaying the reply information on the electronic commerce transaction platform. The system comprises an input acquisition module, a character string processing module, a question searching module and a reply acquisition module. By the method and system, usability can be increased.

Description

technical field [0001] The invention relates to Internet application technology, in particular to a question-and-answer interaction method and system in an e-commerce transaction platform. Background technique [0002] With the development of the Internet, more and more websites and network applications provide interactive services for users through the built question-answering system. The traditional question answering system is to obtain answers by users searching for relevant questions in the question bank. Specifically, users need to select keywords, and use keywords to search in a large number of documents in the question bank to find the current desired questions and questions. Answer, if you can't find the question and answer, please contact the manual customer service. [0003] However, due to the fact that many users do not have the ability to select keywords, they cannot search questions well, even if they continuously change keywords in depth and search for many ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/951
Inventor 姬光
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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