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VOIP recording control method and system thereof

A technology of a control method and a control system, which is applied in the field of recording control method and system in which voice gateways participate, can solve the problems of not being able to solve the voice gateway recording application requirements well, lack of versatility, and poor versatility, and achieve control signal Effects that make transparency, versatility, and delay reduction

Active Publication Date: 2014-12-10
MAIPU COMM TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method requires the participation of a special IP phone, is not universal, and cannot well meet the needs of recording applications with the participation of voice gateways.
In addition, the Chinese patent application whose publication number is CN101605184 is also a representative of this kind of implementation mode, and its implementation mode is realized by the participation of IP phone and the mode of modifying the RTP message (adding the call unique identifier in the RTP message), One is that the versatility is not strong, and special IP phones must be used, which cannot be realized by ordinary non-IP phones; the other is that the standard RTP message format has been modified

Method used

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  • VOIP recording control method and system thereof
  • VOIP recording control method and system thereof
  • VOIP recording control method and system thereof

Examples

Experimental program
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Effect test

Embodiment Construction

[0039] The content of the recording signaling interacted between the recording client and the recording control server adopts string encoding, which can contain the following fields:

[0040] Recording request or response identifier, that is, recording signaling version number: used to provide specific message types of recording signaling, such as recording request, recording request confirmation, recording keep-alive request, etc., and indicate the version number information of recording signaling;

[0041] Recording end reason identification: It is used to distinguish whether the end of the recording session recording is a normal call end or the end of the call not being established. When the recording session recording is ended due to the call not being established successfully, the recording client uses this identification to tell the recording control server to delete the established one. recording session records.

[0042] Recording session record identification: used to...

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Abstract

The invention provides a novel VOIP recording control method with strong versatility and a VOIP recording control system for realizing the method. When initiating a call, a recording request is sent immediately, thus a recording client obtains a redirected target address as soon as possible, and a problem that certain conversation RTP flow is lost and can not be redirected to a recording control server caused by that the recording client does not copy the conversation RTP flow timely is avoided. In the invention, no special IP phone is needed to involve, and even a common phone can use the method of the invention to realize recording. In the invention, through directly redirecting the conversation RTP flow of a calling party and a called party to the recording control server without participation of a relay, unnecessary delay can be reduced. The recording control method is transparent to a VOIP application service and VOIP conversation, and a control which is used to the VOIP conversation is transparent and has strong versatility.

Description

technical field [0001] The present invention relates to VoIP (Voice over IP, Voice over IP) recording technology in the field of communication, in particular to a recording control method and system involving voice gateways. Background technique [0002] VoIP-related technologies and solutions have been widely deployed and applied in many industries such as public security and finance. Due to the increasing demand for VoIP from customer services, VoIP-related application services also need continuous development, such as VoIP-based recording applications. The typical use of recording applications is in call centers, which can monitor the quality of consulting and services provided by enterprises, which is very conducive to improving the ability of enterprises to serve. [0003] The existing VoIP recording technology mainly has the following implementation modes: [0004] 1. Capture packets by mirroring [0005] Connect the recording control server and the IP (Internet Pro...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M7/00H04M1/65H04L29/06
Inventor 林友义
Owner MAIPU COMM TECH CO LTD
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