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Operation management platform

An operation and maintenance management platform and management system technology, applied in the field of operation and maintenance management platform, can solve problems such as overloading, poor change management, no testing, etc., and achieve the effect of improving skill level, simplifying IT service tasks, and reducing dependence

Inactive Publication Date: 2010-12-01
BEIJING ZHENGCHEN SCI & TECH DEV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Process failures include poor change management, overloading, no testing, etc.

Method used

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  • Operation management platform
  • Operation management platform

Examples

Experimental program
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Embodiment Construction

[0028] Such as figure 1 As shown, an operation and maintenance management platform is characterized in that it includes:

[0029] data collection

[0030] Collect network management data through the interface with the managed system, and send it to the data processing layer for data processing. data processing

[0031] On the one hand, the data is judged, and the generated alarm information is sent to the application presentation layer, and on the other hand, it is entered into the monitoring database.

[0032] application service

[0033] It not only displays alarm information, but also displays various monitoring views.

[0034] The second part: IT Manager service management system (SmartITSM): used for unified maintenance and management of network systems, it mainly provides event management process, problem management process, change management process and configuration management process. The following is an introduction to each module:

[0035] event management

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PUM

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Abstract

The invention relates to the field of management systems, in particular to an operation management platform. The system helps users to solve the problems of standardization and automation of the flow in the IT service support and management process, and improves the IT service level and operation work efficiency of enterprises. Meanwhile, in order to meet the requirement on IT operation management of the enterprises, the operation management flow is provided for the users, and ITIL-based post definitions, flow design tools, form design tools, ITIL-based flow templates and various element libraries are provided to help the enterprises to effectively and sequentially perform accident management, problem management, configuration management, change management and publication management during IT operation management work to fulfill the aim of service support and to provide service level management, availability management and capacity management to fulfill the aim of service delivery.

Description

technical field [0001] The invention relates to the field of management systems, in particular to an operation and maintenance management platform. Background technique [0002] The survey by Gartner Group, a well-known international consulting and research organization, found that among the frequent problems, problems originating from technology or products (including hardware, software, network, power failure and natural disasters, etc.) actually accounted for only 20%, while process errors Accounted for 40%, personnel errors accounted for 40%. Process failures include poor change management, overloading, no testing, etc. [0003] The above may be wrong or incomplete, and human errors include forgetting to do something, insufficient training, bad backups, or security oversights. [0004] Modern enterprises need to establish a complete and mature IT operation and maintenance management system. Through process management, they can continuously improve the quality of IT ope...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q50/00G06Q10/06
Inventor 卢明
Owner BEIJING ZHENGCHEN SCI & TECH DEV
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