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Data analysis system and method

A technology for data and data recording, applied in the field of data collection systems, which can solve problems such as practical analysis difficulties

Inactive Publication Date: 2010-11-03
INT BUSINESS MASCH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Unfortunately, the actual analysis of PMRs is difficult, often requiring the analyst to utilize special search tools and methodologies

Method used

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  • Data analysis system and method
  • Data analysis system and method
  • Data analysis system and method

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Embodiment Construction

[0017] As understood by those skilled in the art, the present invention can be implemented as a method, a system or a computer program product. Therefore, the present invention may adopt all hardware embodiments, all software embodiments (including firmware, resident software, microcode, etc.), or all generally referred to herein as "circuits", "modules" or "systems". The form of an embodiment combining hardware and software aspects. In addition, the present invention may take the form of a computer program product on a computer usable storage medium, which has computer usable program code contained in the medium.

[0018] Any computer usable or computer readable medium can be utilized. The computer-usable or computer-readable medium can be, but is not limited to, for example, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, device, or propagation medium. More specific examples (non-exhaustive list) of the computer-readable medium in...

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PUM

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Abstract

A method, computer program product, and system for collecting technical support data associated with at least one of a plurality of products, thus generating collected technical support data. The collected technical support data is analyzed to identify one or more product issues within the collected data. One or more product recommendations is generated concerning potential solutions to the one or more identified issues in response to the analysis of the collected technical data.

Description

Technical field [0001] The present invention relates to a data collection system, and more particularly, to a data collection system used in a product support environment. Background technique [0002] In product support calls, customers often call the support center to identify problems. The support engineer can then use, for example, a problem management record (PMR) to classify and analyze the problem. Unfortunately, the actual analysis of PMR is difficult, and it often requires the analyst to utilize special search tools and methodology. In particular, until now, there has not been such an automatic method: without one or more product team members spending hours or even days mining data, they can train to master the data included in the PMR and generate any benefits. Summary of the invention [0003] In the first embodiment, the method includes collecting technical support data associated with at least one of a plurality of products, thereby generating the collected technica...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06Q30/012G06F9/4446G06F17/30525G06F9/453G06F16/24573
Inventor 斯科特·A·威尔凯利·L·安德斯
Owner INT BUSINESS MASCH CORP
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