Intelligent management system and intelligent management method of service demands of financial self-service equipment

Abstract

The invention discloses an intelligent management system and an intelligent management method of service demands of financial self-service equipment. The intelligent management system of the service demands of the financial self-service equipment comprises a service demand information acquisition module, a self-service equipment service resource database and a resource allocation operating module, wherein the self-service equipment service resource database comprises a cipher administrator matrix, a vehicle matrix and a key administrator matrix; and the resource allocation operating module sequentially selects matched cipher administrators, vehicles and key administrators within the selectable range of a service zone according to the principle that weight is as small as possible to generate a service scheme, including the serial number of the service zone and the matched cipher administrators, the vehicles and the key administrators, of the financial self-service equipment. The scheme provided by the invention can quickly, safely and reasonably solve the problem of separating people, the vehicles and lines in the service management of the financial self-service equipment, and by the application of the method, the service processing efficiency is improved, the utilization factor of resources is improved, and the measures of safety risk prevention are strengthened.

Description

technical field [0001] The invention relates to a system and method for managing service demands of financial self-service equipment, in particular to an intelligent management system and method for service demands of financial self-service equipment. Background technique [0002] With the deepening of financial electronic reform in our country, financial self-service equipment has become the main way for modern commercial banks to provide services to users. Such a huge number of financial self-service devices are installed in various regions to form a large-scale service network, and each financial self-service device requires maintenance and other services. As an efficient, intelligent, and safe management of financial self-service equipment service requirements, intelligent acquisition and analysis of self-service equipment service requirements; unified and automatic planning of service task routes; intelligent resource allocation of task routes; security risk control and...

AI Technical Summary

Problems solved by technology

[0003] At present, banks or professional service institutions are still in the manual processing mode of financial self-service equipment service demand processing, route arrangement, resource allocation, etc., and lack effective supervision and control of the service task execution process, and lack of financial self-service equipment services as a whole. Security and intelligent management, in addition to low efficiency, also has certain security risks

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