A call miss monitoring system and its method

Abstract

The invention relates to a system and a method for missing call monitoring. The system comprises a digital relay high-resistance adapter, a digital cross connector, a multi-signaling analysis gateway and a singling analysis and call-out system; the digital high-resistance adapter is used for monitoring communication link and transmitting link data to the digital cross connector; the digital crossconnector is used for extracting signaling information from the link data, and combining the signaling information into PCM code and forwarding to the multi-signaling analysis gateway; the multi-signaling analysis gateway is used for collecting the signaling information and forwarding to the signaling analysis and call-out system; the signaling analysis and call-out system is used for analyzing the signaling information, resolving related information of a missing call and notifying a user. By monitoring the missing call, analyzing related information of the missing call, notifying called and calling users, the method fundamentally solves the missing call problem of uses and troubles of telecom operators, and effectively improves the APRU value of telecom operators.

Description

technical field [0001] The present invention relates to the technical field of communication, and more specifically, to a system and method for monitoring missed calls. Background technique [0002] With the development of communication technology, telephone has become an indispensable way for people to exchange feelings and transmit information. However, in the current communication system, some calls are often missed due to various reasons, such as no answer, being busy, etc., which may bring certain losses to the user. Although many phones have a caller ID function at present, this can only store part of the phone numbers recorded when no one answers, while other calls made by others during the call cannot be recorded. In addition, the caller ID generally can only store the direct call number but cannot accurately record its extension number, which also brings certain troubles to the user. At the same time, the problem of missed calls also raises service quality problem...

AI Technical Summary

Problems solved by technology

However, in the current communication system, some calls are often missed due to various reasons, such as no one answering, being busy, etc., which may bring certain losses to users.

Although many phones now have a caller ID function, this can only store some of the phone numbers that were recorded when no one answered, while other calls made by others during the call cannot be recorded

In addition, the caller ID generally can only store the direct call number but cannot accurately record the extension number, which also brings certain troubles to the user

At the same time, the problem of missed calls also raises service quality problems for telecom operators, and at the same time affects the average revenue per user (ARPU-Average Revenue Per User) of telecom operators

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