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An associated task and customer intercommunion record system

A technology for tasks and customers, applied in transmission systems, digital transmission systems, data exchange networks, etc., can solve problems such as the singleness of communication records

Inactive Publication Date: 2008-04-23
丁力
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to try to solve the problem of the singularity of communication record keeping

Method used

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Examples

Experimental program
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Effect test

Embodiment Construction

[0006] The user double-clicks the avatar of the customer who wants to have a conversation in the communication and chat tool, and an interface pops up. Click the "associated task" button on the interface, and a window for selecting an associated task will pop up. Selecting an associated task form will display the current task that the operator has not completed and the detailed information of the task. After the employee selects the tasks to be associated, close the Select Associated Tasks form. After the communication is over and the communication form is closed, the content of the communication and the task will be associated.

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Abstract

Using database technique, the invention associates intercommunion records between task and customer according to integrality of entities referred. Using the system can save each intercommunion record between user of the system and customer into library of task activity through working task as carrier. Thus, user can search out intercommunion records related to customer expediently by using task as search key so as to find out valuable information rapidly.

Description

Technical field: [0001] A system of associating tasks and customer communication records is a unique among the currently popular network communication tools. It can not only carry out general online communication, but also associate the content of communication with specific work tasks. system. Background technique: [0002] There are many current network communication tools, the more famous ones are QQ, MSN, NetEase POPO, etc. All these communication tools have a common problem, that is, there is no good way to save and classify communication records. Only through the historical communication records, the communication information with the relevant communicators can be found on the basis of the classification of the communicators, and useful information cannot be quickly discovered in the communication content. Invention content: [0003] The purpose of the present invention is to try to solve the problem of the singleness of communication record keeping. Enables commun...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L12/24G06F17/30G06F15/16
Inventor 丁力
Owner 丁力
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