Interactive querying system and method

Abstract

A query interactive system consists of a real time search engine platform, an inter-dynamic questions-answers platform and a query information processing-platform. It is featured as forming said queryinformation processing-platform by a collection module for recording query failure information in query information databank, a query information databank and an index module for indexing relevant query failure information and for feeding query failure information back.

Description

technical field [0001] The invention relates to computer network technology, in particular to a query interaction system and method combining a webpage real-time search engine platform and an interactive question-and-answer platform. Background technique [0002] In the past ten years, with the rapid development of search engine technology, it has become a very common phenomenon for Internet users to obtain information through search engine platforms. [0003] However, the existing search engine platforms cannot return correct answers in many cases. According to the survey of Nielsen-Norman Group (Nielsen Norman Group), the evaluation success rate of search engines is only 42%. [0004] How to deal with these failed queries is a major problem faced by major search engine companies. Now search engine companies are adopting two strategies to solve this problem: one is to improve the search algorithm to make the returned results more accurate; The problem. The working method...

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Problems solved by technology

[0008] However, this interactive Q&A platform also has some problems: firstly, it is not real-time, and cannot give an answer immediately, and the answer cannot be seen until volunteers answer; secondly, the questions that users need to inquire often do not know the answer Just like a post in a forum, people who know the answer within a day or two can't see it, and the question is hard to be answered; finally, many user questions are actually easy to find in web search engines. Needing to ask questions here wastes the time of the asker and answerer

[0009] Therefore, in the prior art, the interactive question-and-answer platform can solve the problem of failed queries in the search engine platform through interactive answers, but it does not have real-time performance, nor does it have as many user groups as the real-time search engine platform to find people who are interested in the question. ; The real-time search engine platform has most of the users on the Internet (the "Global Internet Statistical Information Report" of CNNIC Information Service Department in January 2005 shows that search engines have 84% of Internet users), and can find users' points of interest according to user queries , but it cannot improve the accuracy of the query, and there is nothing that can be done after the query fails

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