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A system and method for realtime interaction of telephone speech based on voicexml

A technology of voice interaction and real-time interaction, applied in the computer field, can solve the problems that ordinary users cannot customize applications and reduce real-time performance, and achieve the effect of ensuring real-time interaction.

Inactive Publication Date: 2009-02-25
LENOVO (BEIJING) LTD
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  • Summary
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Problems solved by technology

[0003] The current voice interaction platform has two limitations: it only provides an editing interface for voicexml, which can only be used by secondary developers who are familiar with voicexml, and ordinary users cannot customize the applications they need; the interactive process completely adopts the dynamically generated page design of www, For large-capacity voice real-time interaction, the real-time performance of the interaction will be reduced due to the impact of network transmission

Method used

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  • A system and method for realtime interaction of telephone speech based on voicexml
  • A system and method for realtime interaction of telephone speech based on voicexml
  • A system and method for realtime interaction of telephone speech based on voicexml

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Embodiment Construction

[0033] In order to make the purpose, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0034] We divide users into two categories: enterprise users (administrators), who use the platform provided by the patent to create their own telephone voice interaction applications, such as enterprise call center voice interaction process customizers; ordinary users, use telephone voice interaction applications to complete Certain things, like a customer calling to check the price of a product.

[0035] Provides a tool for flexibly customizing telephone voice interaction applications.

[0036] Enterprise users can customize required telephone voice interactive applications through the information editing interface of the present invention; for the completed customized applications, the operating unit of the present invention is respons...

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Abstract

The invention provides a method and system for telephone voice real time interaction based on voicexml (a voice xml marking language), wherein the method comprises, determining the telephone voice interactive application situations to be customized, determining the dynamic and static formation flow process in the interactive application, operating the static formation flow path when there are incoming phone calls, creating the needed dynamic parameters in the dynamic flow path based on the static creation flow path, creating voicexml file based on VXML (voicexml) syntax along with the static flow path, executing the file to realize telephone voice real time interaction.

Description

technical field [0001] The invention belongs to the technical field of computers, and relates to a voicexml-based real-time telephone voice interactive application customization platform aimed at the real-time characteristics of telephone voice interaction and which can be directly used by ordinary users to create telephone voice interactive applications. It specifically relates to a voicexml-based real-time telephone voice interaction system and method. Background technique [0002] With the continuous maturity of voice application technology and the increasing demand for intelligent systems, various voice interactive application systems continue to emerge. Voice interactive applications are widely used in banking, stock, public information, enterprise call centers and other application fields. Along with the continuous update of voice application information, the requirements for voice application development platform also surfaced. The W3C organization correspondingly for...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493H04L12/28H04M11/00
Inventor 孙文彦张继勇诸光任文捷陈庭玮
Owner LENOVO (BEIJING) LTD
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