Managed service provider system for collaborative healthcare scheduling, credentialing, and compliance across shared suppliers

Abstract

An MSP platform provides contingent healthcare worker recruiting and shift assignation in a multilayered process of job order broadcasting, competency matching, proposals from healthcare agencies aka vendors, screening, compliance management, and onboard of each candidate. Each staff profile submitted has to go through multilayered review, approval, and orientation process. Additionally, each healthcare worker's calendar, credential, and compliance have to be managed across multiple employers to prevent scheduling conflict and compliance violations, and guaranteeing full visibility of all healthcare workers across the entire supply chain. MSPs (Managed Service Providers) have the ability to service a large number of facilities on whose behalf the MSPs generate job orders for contingent workforce, and manage fulfillment using suppliers (aka vendors) mapped to the facility being serviced. The supplier ecosystem is a cohesive block that may be shared across all MSPs, and several such MSP ecosystems should be allowed to coexist in the system. Suppliers can be tiered by geography allowing a large vendor network to track demand from one or more healthcare facilities across a single location or a group of vendor locations. Additionally, a facility that is part of an MSP should also be able to work directly with all suppliers either in conjunction with or independent of an MSP. Both long term assignments referred to as ‘Travel’ position, and on-demand shift assignments referred to as ‘Day-to-day’ position are serviceable under this centrally available software commonly referred to as ‘Software as a Service’.

Description

FIELD OF THE INVENTION[0001]The invention relates to methods and a managed service provider (MSP) system for managing collaborative credentialing, compliance, and scheduling of contingent healthcare workers by multiple MSPs and healthcare facilities. More particularly, the invention relates to automatically fulfilling job requisitions, either travel or day-to-day workers, by employing services of suppliers available across the MSP system.DISCUSSION OF THE RELATED ART[0002]The traditional credentialing, compliance, and scheduling systems operate independently, and without an integrated process spanning the healthcare facility's stakeholders, the suppliers' stakeholders, and the healthcare workers. Such systems may be addressing the needs of a single healthcare facility in isolation without taking into account the overall demand, thereby creating an architecture that is built on simple data-exchange mechanism failing to see the overarching demand and availability in the context of the...

AI Technical Summary

Benefits of technology

The patent describes a method for creating a marketplace between healthcare providers and suppliers. This allows suppliers to create individual locations and groups, which helps to track business operations at a local level. The method also allows agency administrators to easily respond to job orders by proposing suitable candidates based on their qualifications and compliance with various constraints. The tracking of job orders through the onboard process provides complete transparency for the administrator and also alerts for additional documents, errors, and omissions. Overall, this method streamlines the hiring process for healthcare providers and ensures efficient placement of workers.

Problems solved by technology

In summary, a healthcare worker cannot provide services until the worker is properly whetted, oriented, and continuously tracked for any compliance violation.

When this level of information is not easily available, it is impossible to create rich collaboration experience.

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