Centralized customer contact database

Abstract

According to some embodiments, a method receives a request for contact information associated with a customer. The method determines a plurality of contact values associated with the customer. The plurality of contact values include a first set of contact values that a first line of business associates with the customer and a second set of contact values that a second line of business associates with the customer. The method determines priority information associated with each contact value. In response to the request for contact information, the method communicates one or more of the contact values. For each contact value being communicated, the method communicates at least some of the priority information associated with the each contact value being communicated.

Description

RELATED APPLICATION[0001]This application is a continuation of U.S. Ser. No. 13 / 039,036, filed Mar. 2, 2011, entitled “Centralized Customer Contact Database,” the disclosure of which is hereby incorporated by reference herein.TECHNICAL FIELD OF THE INVENTION[0002]The present invention relates generally to customer contact databases and more specifically to providing a centralized customer contact database.BACKGROUND OF THE INVENTION[0003]Banks, financial institutions, and other businesses maintain customer contact databases that contain customer contact information, such as phone numbers, street addresses, and / or e-mail addresses associated with customers. The businesses use the contact information to contact the customers for the purpose of offering new products, collecting late payments, and so on. Known customer contact databases store limited types of information. Accordingly, attempts to contact a customer using contact information provided by known customer contact databases m...

AI Technical Summary

Benefits of technology

[0004]In accordance with the present invention, disadvantages and problems associated with known customer contact databases may be reduced or eliminated.

[0006]Certain embodiments of the invention may provide one or more technical advantages. A technical advantage of one embodiment includes aggregating customer contact data from multiple lines of business. Another technical advantage of an embodiment provides priority information that may be used to identify a subset of the customer contact information associated with a particular customer that is more likely to result in successful contact. Another technical advantage of an embodiment includes a feedback system for collecting information regarding attempts to contact the customer. Information collected through the feedback system may be used to generate and / or update the priority information. Yet another technical advantage includes formatting contact values according to a standard format. Using a standard format may facilitate searching through the contact values and may allow duplicate information to be readily identified.

Problems solved by technology

Known customer contact databases store limited types of information.

Accordingly, attempts to contact a customer using contact information provided by known customer contact databases may result in a relatively high number of unsuccessful attempts.

Images