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Outbound parameter design method and device, storage medium and electronic equipment

A technology of parameter design and electronic equipment, which is applied in the field of communication, can solve problems such as inability to differentiate services for customers, and achieve the effect of realizing differentiated services and improving intelligence

Pending Publication Date: 2021-11-16
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] However, the current outbound call process is the same configuration for all customers, that is, the outbound call parameter configuration is the same, that is to say, the service for each customer is exactly the same, and it is obviously impossible to provide differentiated services for customers

Method used

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  • Outbound parameter design method and device, storage medium and electronic equipment
  • Outbound parameter design method and device, storage medium and electronic equipment
  • Outbound parameter design method and device, storage medium and electronic equipment

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Embodiment Construction

[0047] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0048] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0049] refer to figure 1 , figure 1 It is a schematic flowchart of a method for designing outbound call parameters provided by an embodiment of the present invention.

[0050] The method for designing outbound p...

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Abstract

The invention provides an outbound parameter design method and device, a storage medium and electronic equipment. The method comprises the steps of: classifying an outbound customer list, and forming at least one type of target outbound list; setting corresponding outbound parameters based on different types of target outbound lists; and performing intelligent outbound based on the outbound parameters. According to the outbound parameter design method, the outbound call clients are classified, and different outbound parameters are designed based on the clients of different classifications to perform intelligent outbound, so that differentiated services of different clients are realized, and the outbound intelligence and the experience effect of the clients are improved.

Description

technical field [0001] The present invention relates to the technical field of communication, and more specifically, relates to a method and device for designing outbound call parameters, a storage medium and electronic equipment. Background technique [0002] With the continuous development of science and technology, in order to further enter people's lives, various service industries will launch some activities that benefit the people to enrich the diversity of people's lives. [0003] For example, various banks generally introduce the content of wealth management marketing activities or birthday care activities to customers through outbound calls. [0004] However, the current outbound call process is the same configuration for all customers, that is, the outbound call parameter configuration is the same, that is to say, the service for each customer is exactly the same, and it is obviously impossible to provide differentiated services for customers. Contents of the inv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q40/02
CPCG06Q30/0269G06Q40/02
Inventor 宋雨丁锐李敬文万明霞
Owner BANK OF CHINA
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