Intelligent dialogue method and device and related equipment

Abstract

The invention discloses an intelligent dialogue method, which comprises the steps of performing intelligent dialogue with an incoming call request end according to an incoming call request to obtain dialogue information; outputting the dialogue information; judging whether prompt information is received or not wherein the prompt information is a dialogue prompt made by a user based on the dialogueinformation; if so, converting the prompt information into voice information, so that the voice information is used as a dialogue reply with the incoming call request end. The intelligent dialogue method can support manual real-time intervention of the dialogue content between the intelligent dialogue robot and the caller in the intelligent dialogue process, and support the caller to input the intervention content in a text or voice form, so as to ensure that more effective incoming call information is obtained, and improve the user experience. The invention further discloses an intelligent dialogue device and equipment and a computer readable storage medium, which all have the above beneficial effects.

Description

technical field [0001] The present application relates to the field of communication technology, in particular to an intelligent dialogue method, and also relates to an intelligent dialogue device, equipment, and computer-readable storage medium. Background technique [0002] With the development of communication technology, voice robots are widely used in communication activities, which can realize human-machine voice dialogue. For example, a personal telephone voice assistant can replace the phone owner to answer calls in multiple scenarios and perform voice interaction with the caller. Determine the calling purpose, event and other information of the caller. However, once the existing telephone assistants have voice interaction with the caller, they can only intelligently interact according to the pre-set path or rules, and cannot adjust the conversation content in time according to the caller and the content of the call. It is impossible to intervene in the smart conver...

AI Technical Summary

Problems solved by technology

However, once the existing telephone assistants have voice interaction with the caller, they can only intelligently interact according to the path or rules set in advance, and cannot adjust the conversation content in time according to the caller and the content of the call. It is impossible to intervene in the smart conversation content during the phone call, which causes a lot of inconvenience and reduces the user experience

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