NPS (Net Promoter Score) assessment operation method and system based on telephone survey and management platform
A management platform, telephone technology, applied in the field of communication, can solve the problem of inability to guarantee the accuracy and fairness of NPS evaluation results, and achieve the effect of ensuring accuracy and fairness
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[0046] In order to enable those skilled in the art to better understand the technical solutions of the present invention, the following describes in detail the NPS evaluation operation method, system and management platform based on telephone surveys provided by the present invention with reference to the accompanying drawings.
[0047] figure 1 This is a flowchart of a method for NPS evaluation and operation based on telephone surveys provided in the first embodiment of the present invention, such as figure 1 As shown, the method includes:
[0048] Step 101: Generate target users of different evaluation types in different areas according to preset sample quotas in different areas and statistically calculated user distribution data of different evaluation types in different areas.
[0049] Step 102: Allocate target users of different evaluation types in different areas to corresponding call centers, so that the call center can perform outbound call tasks for the assigned target users ...
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