Information interaction method and system thereof

Abstract

The invention provides an information interaction method and a system of the method. The information interaction method includes the steps that a request sent by an interaction requester through a communication terminal is received; an information processing center builds a unique event identification for request information and extracts key information from the request; an information interaction channel, based on the unique event identification, of the requester communication terminal and a scheme resolution end is built; information interaction between the requester terminal and the scheme resolution end is achieved through the information interaction channel, and resolution information matched with the request is obtained; the information interaction channel of the unique event identification is closed after it is confirmed that the requester obtains information provided by the scheme resolution end. According to the method and the system of the method, information interaction generated through a conventional communication means and interaction in an enterprise are more convenient and natural by means of capacity of a mobile internet communication terminal through the unique interaction channel built between the conventional communication means and an IT management system in the enterprise with the event as a unit, and interaction efficiency is improved.

Description

technical field [0001] The invention relates to an information interaction method, in particular to an information interaction method capable of establishing an information interaction channel between a conventional communication means and an enterprise's internal IT management system and a system thereof. Background technique [0002] The goal of a business is to achieve good business results in order to feed back to society. In order to ensure this goal, the company has introduced many management methods to record, analyze and assess all aspects of the business process. For this reason, many enterprises have built their own IT management systems based on the management needs of the enterprise, and through the IT management system, they have helped enterprises establish many IT management processes involving business operations, finance, administration, personnel, and so on. In the process of enterprise employees working through the IT management system terminal, the IT ma...

AI Technical Summary

Problems solved by technology

In particular, most of the information is recorded after the event processing is completed. Therefore, the information must be reprocessed during the recording process. Recorders often choose to simply enter information or directly record conclusions, resulting in system failures. The information in is not true and complete to reflect the actual situation, such as the processing process, key links or solutions

thereby affecting the completeness and accuracy of the information in this record

[0006] 2. The cost of information recording is huge

However, if this information is recorded in the IT management system of the enterprise, it is necessary to arrange personnel to spend a lot of time supplementing and entering information in the system, which greatly increases the cost of information recording.

Practice has proved that for enterprises, the large amount of work generated by sorting and entering the above information has become a huge workload

[0007] 3. Affect the efficiency of information exchange

Taking the ITSM management system within the enterprise as an example, when the employees of the enterprise are unable to work due to the failure of the management system, it is far more direct than the employees through the QQ group and the phone when reporting information online through the ITSM management system and requesting relevant technical personnel to troubleshoot. efficient

[0008] 4. The way of information recording is relatively single, usually written description

Pictures, call recordings, videos and other content are difficult to obtain or generate, and it is difficult to be widely used because they need to be uploaded by themselves.

[0009] 5. Higher requirements for information exchange requesters

[0010] 6. The cost of completing interactive communication is too high

[0011] 7. Low efficiency and poor accuracy of knowledge acquisition

Therefore, the information recorded each time by conventional human-computer interaction and human-human interaction is neither complete stage information nor complete information of an event.

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