Image forming apparatus and control method thereof

一种控制方法、图像的技术，应用在图像通信、内存地址/分配/重定位、仪器等方向，能够解决访问受限等问题

Active Publication Date: 2015-02-25
CANON KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Access to information terminals protected by firewalls is restricted from the Internet side

Method used

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  • Image forming apparatus and control method thereof
  • Image forming apparatus and control method thereof
  • Image forming apparatus and control method thereof

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Embodiment Construction

[0026] Hereinafter, the present invention will be described in detail with reference to the accompanying drawings showing embodiments of the invention.

[0027] figure 1 is a schematic diagram of a remote maintenance system 100 including an image forming apparatus 101 according to an embodiment of the present invention.

[0028] refer to figure 1 , the remote maintenance system 100 is composed of an image forming apparatus 101 , a firewall 105 , the Internet 106 , a session management server 104 , and call center terminals 102 and 103 .

[0029] Of these, image forming apparatus 101 and call center terminals 102 and 103 are each equipped with a communication function as an HTTP client. Furthermore, the image forming apparatus 101 and the call center terminals 102 and 103 each have a remote maintenance function using, for example, voice and moving image communication and remote control, and operate as communication partners at the time of remote maintenance.

[0030] The ima...

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Abstract

An image forming apparatus connected to an information processing apparatus for transmission and reception of maintenance work data. When the image forming apparatus is disconnected from and reconnected, e.g., after reboot or restart, to the information processing apparatus identification information for identifying the information processing apparatus to be reconnected is stored in a storage section. An icon for enabling user to reconnect to the information processing apparatus identified by the identification information is displayed on a display section. The image forming apparatus reconnects to the information processing apparatus when the reconnection is instructed by the user using the icon.

Description

technical field [0001] The present invention relates to an image forming apparatus that transmits and receives maintenance work data to and from an information processing apparatus, a control method thereof, and a storage medium. Background technique [0002] For current image forming apparatuses, a remote maintenance service using voice, moving image communication, and remote control has been proposed (for example, see Japanese Patent Laid-Open No. 2005-208974). In the remote maintenance service, when an error occurs in the image forming apparatus, it is possible to solve the problem by directly telling the user how to eliminate the error from the call center without sending a serviceman to the user's site for repair. This makes it possible to shorten the time required to eliminate errors. [0003] In this remote maintenance service, it is effective for the user to achieve connection with the call center by using the communication unit of the image forming apparatus withou...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F12/02H04L69/40
CPCH04N7/148H04N1/42H04N1/21H04N1/32662H04N1/00408H04N1/00344H04N2201/0089H04N7/147H04N2201/21G06Q10/20H04N2201/0094H04L12/00H04L67/12H04L69/40H04L12/6418H04N1/00917H04N1/00928G03G21/00G06F3/04817G06F3/1236G06F3/1287H04N1/32G06F3/048
Inventor 福岛健太
Owner CANON KK
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