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Streaming media-based television interactive video response method and system

A technology of answering system and streaming media, applied in the field of interactive answering, can solve the problem of unsatisfactory interactive answering, and achieve the effect of good user experience, flexible and convenient operation, and many displayed contents.

Inactive Publication Date: 2012-08-01
高剑平
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem solved by the present invention is: to construct a TV interactive video response method and system based on streaming media, to overcome the technical problem that the voice interactive response in the prior art cannot meet the actual needs in people's life, and the interactive response is not ideal

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  • Streaming media-based television interactive video response method and system
  • Streaming media-based television interactive video response method and system
  • Streaming media-based television interactive video response method and system

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Embodiment Construction

[0025] The technical solutions of the present invention will be further described below in conjunction with specific embodiments.

[0026] Such as figure 1 , figure 2 As shown, the specific embodiment of the present invention is: provide a kind of TV interactive video response method based on streaming media, described response system comprises TV terminal 1 and video response server 2, and described TV terminal 1 comprises TV 12, remote control module 13, set-top box 14, be arranged on the calling module 11 of described TV 12 or set-top box 14, described TV interactive video answering method comprises the following steps:

[0027] Step 100: call connection, that is: send a call to the video response server 2 through the call module 11 through the button of the TV terminal 1 by means of dialing or built-in numbers, and establish a call connection with the video response server. In a specific embodiment, the calling module calls in NGN mode or the calling module calls in SIP...

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PUM

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Abstract

The invention relates to a streaming media-based television interactive video response method and a television interactive video response system. By arranging a calling module at a television terminal and then connecting an interactive video response server by the calling module, the video response server sends corresponding streaming media information to the television terminal according to received calling information; and the television terminal receives the streaming media information and outputs the streaming media information, wherein audio streaming media information is output in an audio information form and video streaming media information is output in a video signal form. The streaming media-based television interactive video response method and the television interactive video response system, which are disclosed by the invention, are implemented on a television of common people, has better user experience than a mobile phone, is more flexible, convenient and rapid to operate, and can display more and clearer contents and cover the requirements of each age grade.

Description

technical field [0001] The invention relates to an interactive response method and system, in particular to a streaming media-based TV interactive video response method and system. Background technique [0002] Interactive voice response is currently a popular service response, such as the 10086 service call of Mobile Communications and the 10000 service call of China Unicom. Telecom operators, large enterprises, banks and government agencies mostly use this kind of voice interactive response for services. At present, for this kind of voice interactive response, usually the most troublesome problem in the call center is the lengthy prompt tone. No matter how pleasant the sound is, the lengthy notification tone will alienate the relationship between the customer and the enterprise, and run counter to the original intention of the founder. At present, there are many complaints about the service systems of telecom operators, large enterprises, banks, and government agencie...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N7/14H04N21/47H04L29/06
Inventor 高剑平
Owner 高剑平
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