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System and method for generating persistent sessions in a graphical interface for managing communication sessions

A communication session and management communication technology, applied in the field of management communication, can solve the problems of reducing the convenience of robots and communication platforms, wasting user time, and low enthusiasm for communication platforms.

Inactive Publication Date: 2014-10-15
AVAYA INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This manual step reduces the convenience of the robot and the communication platform, wastes user time, and may make users less enthusiastic about using the communication platform

Method used

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  • System and method for generating persistent sessions in a graphical interface for managing communication sessions
  • System and method for generating persistent sessions in a graphical interface for managing communication sessions
  • System and method for generating persistent sessions in a graphical interface for managing communication sessions

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Embodiment Construction

[0018] Various embodiments of the present disclosure are discussed in detail below. While specific implementations are discussed, it should be understood that this is done by way of illustration only. A person skilled in the relevant art will recognize that other components and configurations may be used without departing from the spirit and scope of the present disclosure.

[0019] The present disclosure addresses the prior art need for a more convenient way of preserving specific configurations of resources and / or work products in a communication session. Here is disclosed a reference to the ideas that can be used to implement figure 1 A brief introductory description of a basic general-purpose system or computing device. This is followed by a more detailed description of the various methods and user interface. These variations will be discussed here as various embodiments are set forth. This disclosure now turns to figure 1 .

[0020] refer to figure 1 , the exemplar...

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Abstract

The present invention provides systems and methods for generating persistent sessions in a graphical interface for managing communication sessions. Systems, methods, and non-transitory computer-readable storage media for generating persistent sessions in a graphical user interface for managing communication sessions are disclosed herein. The system is configured to track user interactions with the automated assistant in a communication session displayed in a graphical user interface for managing the communication session, wherein the graphical user interface displays the automated assistant in the same manner as a human participant. The system identifies work products resulting from the interaction, associates the work products with the user, and saves the work products in a persistent communication session. The system can load the work product by identifying the user and the current context in the current communication session. The system retrieves and restores stored work products during the current communication session. The stored work product can include at least one setting associated with the automated assistant.

Description

technical field [0001] The present disclosure relates to managing communications, and more specifically to storing persistent sessions of work product generated from automated assistant / human interactions. Background technique [0002] Users, such as enterprise users, generate collaborative work products in communication platforms as they mature and add more complexity and functionality. However, when the communication session is terminated, this work product and the specific configuration of the communication space in the platform are typically saved piecemeal, and some aspects of the configuration are not even saved at all. If the user wishes to resume a previous session, he must identify which pieces of work product are needed, remember previous configurations, locate necessary information and resources, and so on. This method is not efficient and may waste a lot of time of all participants. Not only that, but the exact configuration of the communication session may be ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F3/0481G06F3/0484H04L29/06
CPCH04L65/403H04L67/142G06Q10/10H04L67/36H04L67/22H04L67/14H04L67/535H04L67/75G06F3/048H04L65/1066
Inventor 庄·丁赫-重布里吉特·比吉特法兰克·罗斯勒
Owner AVAYA INC
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