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Man-machine interaction method and device, storage medium and terminal

A technology of human-computer interaction and manual customer service, applied in the field of intelligent interaction, can solve problems such as not being friendly enough, inaccurate judgment results, time-consuming, etc., to achieve the effect of ensuring overall friendliness and improving user experience

Inactive Publication Date: 2018-09-04
SHANGHAI XIAOI ROBOT TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the existing methods are time-consuming and laborious, and it is difficult to detect unfriendly interactions in time; there are also many subjective factors, which lead to inaccurate judgment results

Method used

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  • Man-machine interaction method and device, storage medium and terminal
  • Man-machine interaction method and device, storage medium and terminal
  • Man-machine interaction method and device, storage medium and terminal

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Embodiment Construction

[0038] As mentioned in the background technology, the existing methods are time-consuming and laborious, and it is difficult to find unfriendly interactions in time; there are also many subjective factors, which lead to inaccurate judgment results.

[0039] According to the analysis of the inventors of the present application, in the existing human-computer interaction process, how to determine whether the interaction is friendly is only a subjective judgment, and there is no objective standard for measuring whether the interaction is friendly.

[0040] The technical solution of the present invention utilizes historical question-and-answer data formed in the process of interacting with users, and by analyzing it, attribute information related to the user interaction process can be obtained; at least one attribute information can be used as a friendliness parameter to participate in the calculation of friendliness to represent The friendliness of this interaction; the friendline...

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Abstract

The invention discloses a man-machine interaction method and device, a storage medium and a terminal. The man-machine interaction method comprises the following steps of: in a process of interacting with a user, obtaining history question and answer data in a preset time period before the current moment; analyzing the history question and answer data to determine at least one friendly parameter, wherein the friendly parameter is attribute information of the process of interacting with the user; calculating a friendliness on the basis of the at least one friendly parameter and a weight corresponding to each friendly parameter; and adjusting a subsequent interaction process with the user on the basis of the friendliness. According to the method and device, the storage medium and the terminal, the friendliness of the man-machine interaction can be improved and the user experience can be enhanced.

Description

technical field [0001] The present invention relates to the technical field of intelligent interaction, in particular to a human-computer interaction method and device, a storage medium, and a terminal. Background technique [0002] In the existing human-computer interaction, the human-computer interaction data is basically checked through manual sampling to judge whether the robot's answer is good enough. Specifically, the operation and maintenance personnel take some samples from the interaction log for inspection, and judge whether the questions answered by the robot are friendly enough through subjective consciousness. If they are not friendly enough, they modify the standard answers in the robot's knowledge base. [0003] However, the existing methods are time-consuming and laborious, and it is difficult to detect unfriendly interactions in time; there are also many subjective factors, which lead to inaccurate judgment results. Contents of the invention [0004] The ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 林涵张磊朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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