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Method and device for recognizing voice in interactive voice response (IVR) service

An interactive speech and speech recognition technology, applied in the field of communication, can solve problems such as unproposed solutions

Inactive Publication Date: 2015-06-24
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, there is no effective technical solution to realize the interactive voice response IVR service in related technologies, and no effective solution has been proposed yet

Method used

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  • Method and device for recognizing voice in interactive voice response (IVR) service
  • Method and device for recognizing voice in interactive voice response (IVR) service
  • Method and device for recognizing voice in interactive voice response (IVR) service

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Embodiment Construction

[0022] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0023] figure 1 It is a flow chart of the speech recognition method in the IVR service according to the embodiment of the present invention, as figure 1 As shown, the method includes: step S102 to step S106,

[0024] S102: Obtain voice information of the terminal user;

[0025] Before performing this step, a voice prompt may be given to the user in advance: for example: please speak out the title of the song you inquired about.

[0026] S104: Convert the above voice information into first file information;

[0027] Before performing this step, it is necessary to obtain the file information pre-stored in the database, that is, generate the first text information according to the file information a...

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Abstract

The invention provides a method of a device for recognizing voice in interactive voice response (IVR) service. The method comprises steps: voice information of a terminal user is acquired; the voice information is converted into first file information; and according to the first file information, second file information is acquired according to preset rules, and the second file information serves as a voice information recognition result. By adopting the above technical scheme of the invention, the problem that in related technology, no effective technical scheme exists for realizing the IVR service can be solved. The user can carry out fuzzy query through voice input, useful information in the system can be obtained, and the purpose that the user uses IVR can be achieved.

Description

technical field [0001] The communication field of the present invention, more specifically, relates to a voice recognition method and device in an Interactive Voice Response (Interactive Voive Response, IVR for short) service. Background technique [0002] Interactive voice response services exist in all areas of our lives. For example, China Mobile 10086 to inquire about telephone charges, such as China Telecom 10000 for consultation services. For example, various interactive voice response services for booking tickets, such as interactive voice response self-service services for ordering and inquiring about color ring tones, and so on. At present, the interactive mode is still limited to the interaction between the user inputting the number and the system, which has great limitations for further application. For example, in the ticket booking business, if the user can only vaguely remember a certain subject word, and the user cannot accurately use a certain key to confir...

Claims

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Application Information

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IPC IPC(8): G10L21/06H04M3/493G06F17/30
Inventor 李志明
Owner ZTE CORP
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