System and method for detecting faults in network

Abstract

The invention discloses a network fault detection system. The system includes a network fault detection client installed on a PC. The network fault detection client includes: The connection is detected, and when a fault is detected, the cause of the fault is returned to the user interface module; the user interface module receives the cause of the fault from the fault detection module and returns it to the PC. The invention also discloses a method, which can automatically detect the cause of the network connection failure of the PC by applying the method and the system of the invention.

Description

technical field [0001] The invention relates to computer network technology, in particular to a system and method for network fault detection when the computer network is connected. Background technique [0002] With the popularity of the Internet (Internet), more and more users need to use dial-up or broadband Internet services. According to the faults of broadband Internet users collected by operators, the faults on the client side, that is, on the user side, account for the highest proportion, accounting for more than 40%. Among them, about 10% of the faults come from the remote terminal unit (RTU), 20% of the faults come from the line, and 30% of the faults come from the network equipment including: network card, ADSL terminal, network cable connection, network protocol, operating system, PPPOE software, etc. [0003] However, the computer skills of most users are still limited, and they are often at a loss when the PC cannot access the Internet or the Internet speed is...

AI Technical Summary

Problems solved by technology

If remote guidance cannot solve the problem, the operator will also send maintenance personnel to the door to solve the problem

This will lead to high operating costs for operators, low efficiency in solving problems, and a lot of trouble for users

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