Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Intelligent outbound call system for call center

An intelligent, called number technology, applied in communication supplementary services, subscriber special services, etc., can solve the problem that a single routing mode for outbound calls cannot meet the needs, achieve the effect of meeting customized needs and reducing outbound call rates

Active Publication Date: 2019-08-20
SHANGHAI CTRIP COMMERCE CO LTD
View PDF11 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to provide an intelligent outbound call system for a call center in order to overcome the defect that the traditional outbound call single routing mode cannot meet the demand in the prior art

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Intelligent outbound call system for call center

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0021] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0022] Such as figure 1 As shown, the intelligent outbound system of the call center of the present invention comprises a telephone program-controlled exchange 1, an intelligent outbound module 2, a database 3 and an operator's trunk gateway 4;

[0023] The telephone program-controlled exchange 1 is used for the user's telephone access. After detecting the off-hook action of the user's phone, it returns a dial tone to the user, and receives a signal from the phone according to the dialing call operation of the user's phone, and completes the transfer from the calling number to Continuation of the called number;

[0024] Among them, the user's phone is connected to a softphone program or a physical phone in a large-scale call center, specifically connected to a telephone program-controlled switchboard, and an agent initiates a...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a smart outbound system of a call center. The system comprises a phone stored program control exchange, a smart outbound module, a database and an operator relay gateway. The phone stored program control exchange is used for accessing a phone of a user and finishing continuation from a calling number to a called number. The database is used for storing attributions of the calling number and the called number. The operator relay gateway is connected with a relay line of an operator through multiple operator gateways. The multiple operator gateways comprise local gateways and remote gateways. The smart outbound module searches the attributions of the calling number and the called number from the database, judges whether the attributes are the same or not, selects the local gateways if the attributes are the same and selects the remote gateways if the attributes are different. The smart outbound module also judges whether the called number is a mobile phone number or a fixed phone number and carries out different settings on the mobile phone number or the fixed phone number according to different situations. The smart outbound system also adds a line identifier before the called number. According to the system, an optimum gateway line can be selected when an outbound process is carried out, and an outbound charge rate is reduced.

Description

technical field [0001] The invention relates to an intelligent outbound call technology, in particular to an intelligent outbound call system for a call center. Background technique [0002] The rapid development of the mobile Internet and the popularization of smart phones have brought various challenges to large-scale distributed call centers. The traditional single routing mode for outbound calls not only cannot meet the needs of business growth, but also cannot meet the goal of low cost and high efficiency. [0003] For example, when the call center agent and the outbound number are located in different places, it is necessary not only to ensure the normal outgoing call of the routed line, but also to ensure that the most cost-effective line is selected under the condition that the agent does not need to pay attention to the dialing method of the called number. out. [0004] On the other hand, for call center users of different services, it is hoped that the system can...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/16H04M3/51
Inventor 杜娟陈怡婷宁攀均
Owner SHANGHAI CTRIP COMMERCE CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com