Call center B2B information exchange platform

Abstract

The invention discloses a call center B2B (Business-to-Business) information exchange platform, comprising a member management module, an issuing module, an information browsing module, an evaluation module, a point management module, a mail management module, and a background management module, wherein the member management module and the issuing module are in connection; the issuing module and the information browsing module are in connection; the information browsing module and the evaluation module are in connection; the evaluation module and the point management module are in connection; the point management module and the mail management module are in connection; and the mail management module and the background management module are in connection. The call center B2B information exchange platform improves standardability of each call center, and increases client service quality.

Description

technical field [0001] The invention relates to a communication platform, in particular to a call center B2B (Business-to-Business) information communication platform. . Background technique [0002] There are tens of thousands of call centers across the country, 70% of which are outsourced services. That is, through the project order, complete the monthly approved performance. At present, there are two main ways for call centers to receive projects, one is introduction by acquaintances, and the other is project exchange in QQ groups. The call center is facing the following problems: the project cycle is short and the project is unstable; the project payment is seriously in arrears and its own interests cannot be guaranteed; it cannot receive first-hand projects and the project profit is low. Project subcontractors are faced with the following problems: looking for a large call center, the cost is high; looking for a small call center service quality cannot be guaranteed...

AI Technical Summary

Problems solved by technology

The call center is facing the following problems: the project cycle is short and the project is unstable; the project payment is seriously in arrears, and its own interests cannot be guaranteed; the first-hand project cannot be received, and the project profit is low

Project subcontractors are faced with the following problems: looking for a large call center, the cost is high; looking for a small call center service quality cannot be guaranteed; the call center actively looking for may not be able to arrange a seat at the first time due to shift scheduling or project arrangements online

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